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Customer Ratings & Reviews

$229.99

Customer reviews

Rating 4.3 out of 5 stars with 1694 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,694 reviews
  • Rated 1 out of 5 stars

    Best Buy did not test this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone had many problems, I assumed that Best Buy tested before sell it but you didn't

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. The company did not test the phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone less than a month ago. Initially it was great, but now half of the screen has gone dark. So… if want half an a iPhone for over $300 have it. If you want a fully functioning phone just buy a new one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Na

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will not give a good review due to being double charged for items

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken piece of crap.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone and a few months later it went out. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will not stop restarting! I can’t even get apple to get it to send in and fix!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Best Buy Worst Product selling engine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad Best buy cant be trusted the battery do not even last of 3 hours. They should not sell these items which are known defective

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in damaged, will not buy anymore refurbished products from this site.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Xr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent got it yet so can give review might of got lost in mail

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone didn’t work like it should, I return it back in 4 days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came with the back cracked and camera not working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone xr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst quality ever, speakers not working new phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone arrived defective, the camera does not work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work correctly. The screen goes black when opening new apps.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t get refurbished

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for the first 2 weeks I had it and then it started saying there was no sim in it. I have to restart it everytime

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great value wonderful iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this iphone for a friend it looks new it has no scratches or marks and it’s functioning great it’s my friend first iPhone and I can say that that are loving it I would definitely recommend this phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are selling something that does not have 100% battery capacity, then say so. Be transparent about it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two phones they did not work. And the customer services at Best Buy is no help out all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give one star because we couldn't return the phone back ather 14 teen days

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Speaker Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker is not working, and I have sent outside US - not sure if i can get refund.

    No, I would not recommend this to a friend