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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1665 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,665 reviews
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great Phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was in great condition, user friendly, would recommend to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Outstanding Condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in-store and the phone was in near-mint condition with no visible scratches on either the front nor the back. What's better was the battery was replaced (with genuine Apple parts) and health was at 100%, which is great for a pre-owned three year old phone. The charger and cable were third party, but that is a very minor sidenote for a phone of this price and overall value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen has a shadow inside, but since I bought it only for work I didn't give it any importance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it , no scratches , no damages ,everything works perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone great service, and it even does SIM cards I didn't think it would got me going back there getting iPhone x R because they're the cheapest and the last phone to be able to download esim

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Burn color

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item that I purchased is in very conditions , the color is spectacular!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my teen son. He has been wanting this phone for a while and we are very satisfied. Screen had some hairline scratches and phone did come a little dirty. But nothing that will make me return it. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Finally caught up with the time

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone for my husband. The entire family has an Apple phone. It’s a good investment when your children are moving around at school or at play. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, I bought two of these phones for my children, I didn't want anything expensive, but I was looking for a little quality. We loved it, it came in perfect condition and 7 months later it is still perfect

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone good condition has a good price and is 100% clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked great until it started glitching

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted about 2 years and now the screen is glitching and going in and out of apps, typing on the screen, dialing and hanging up on phone calls when im not even touching the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price for what I received and is very reliable whenever I need it the most.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone , affordable price , excellent works like new

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it.One of the best purchases I made with Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Looks and functions like a new one

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent- loved it. No issue at all and have been using it for months like a new device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting it to be way worse for what it was, pretty decent for the price though. Overall it's a 8 out of 10 for performance.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Should fully check pre-owned items

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone arrived a day early, but the packaging was poor and ripped up. The phone cosmetically on the outside looked perfect, but when I turned the phone on, there is a spot on the screen where the lcd had given out. This caused the touch feature of the screen to not work, right on the top row of the keyboard. I’m not sure if this happened in transit or the phone was like this before they sent it out, so I just bit the bullet and got the screen replaced myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I phone XR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. We have had any issues with the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    New refurbished iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhones ere in short supply, so I purchased a refurbished model. Because my previous phone was missing i had to start over in terms of transfer of data, etc. A little challenging, but now the phone is working well and i am pleased with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    XR

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition great phone lasted me a year almost two

    I would recommend this to a friend