Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1665 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,665 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone XR 256GB

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to upgrade your iPhone but don't want to spend the money on a brand new one or make payments on your cell phone bill for years then look into the refurbished iPhone! Great buy, not perfect but definitely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Great condition

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition! Easy to use! So happy I was able to find such a good deal

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I love this iPhone.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition. Excellent phone. Fast transaction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Product came fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, came fast, used but works great, wish it came with a case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refurbish is the only way to shop!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my kids are in need of a new phone, I only shop Best Buy refurbished! They have never let me down! Always on point!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XR

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone I ordered was for my kids I have not had one problem with neither of them I will keep purchasing more

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Awesome condition

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a refurbished phone this thing was in brand new condition. Not a scratch or blemish. Activated and working fine. It was a gift, she loves the red back

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Dragons

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice iPhone even though it’s refurbished. My daughter love it. So far so good tho!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Blue iPhone refurbish

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good in good condition and exactly what they said it would be and look great technology everything sounds great I appreciate the honesty in the actual advertising

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Buys name says it ALL!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was beyond grateful and ecstatic for this “Best Buy” and last minute purchase! The store name says it all and i couldn’t have picked a better place to buy this other than, “Best Buy!” Thanks! Y’all out did yourselves AGAIN!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Iphone XR

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be totally honest i was a bit skeptical at first but was surprised at the quality and maintenance of the phone no issues at all! My daughter loves it ! Great revfor a great product!!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Thank you Best Buy

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on replacing my son's phone!! Was VERY stressed about having to get him new phone but then found this awesome deal!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy customer service

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has its one of the best customer service among several electronics stores. Their staff are super friendly and have utmost patience in dealing with any type of customer and their needs. I have been buying home electronic and appliances need with my local Best Buy store as they take good care of their customers.. keep doing the good stuff Best Buy and wish you all good luck

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone .my son is happy!!! And enjoying his phone even tho it was a refurnished phone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone it’s everything I asked for it works fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone choice

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I have had it for a couple months now and it has brought me nothing but joy.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was nervouse buying a preowned phone, but have purchased a macbook pro before with Bestbuy and both have worked perfectly! Would definitely recommend this option if someone cannot spend money on a new item. Bestbuy does a great job checking to make sure preowned items are in great condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I got 4 of them!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually purchased 4 refurbished iPhone XR (128 GB) - (2) Coral; (1) Blue; (1) Red. Two were for my children to use as “iPods”, no line assigned to them. The other two were for my parents who finally upgraded from the iPhone SE (original). All arrived in pristine condition. Battery life excellent on all of them - 100%. My dad’s phone had a really small superficial scratch on the screen but you really had to look for it. I outfitted them all with glass screen protectors as well as camera lens protectors. All devices were confirmed to be unlocked. Settings > General > About > Carrier Lock “No SIM restrictions”. Saved a bit of money!!! No activation fee since I just transferred SIM cards from parents’ SE into XR. NOTE: This was done since both devices are 4 LTE. 5G phones need an updated SIM card (e.g. My wife going from iPhone 8 to iPhone 12 Pro Max). Nothing wrong with buying refurbished. But you should buy from reputable companies. I definitely will buy future phones this way. No need for the latest model.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    pre-owned XR

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works great! I thought since it said used, it would have light use, looks brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for preteens with a phone !

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone as an upgrade to my little sister who had an iphone7 and it was already too slow for her. This iPhone model is perfect in 2022 for a 7th grader. Perfect size, better price than a brand new iPhone and the still runs at reliable speed!

    I would recommend this to a friend