Customer Ratings & Reviews

I’m amazed. Very Good phone Just like brand new. Thanks Best Buy.

I was have a serious chronic illness, and my phone suddenly died so I went to Best Buy because I trusted them and I explained my situation and I was advised to get a refurbished phone it was $60 an iPhone XR and I could retrieve crucial information from the dead phone. And it had a 90 day warranty Great! So I ThoughIt it froze up a few times but I thought it’s okay Im downloading my contacts and information ( that was in the First 2 weeks) and I am not iPhone or tech savvy, at 30 days I new the iPhone I purchased was in bad shape. It kept freezing up sometime for a half hour to an hour before it would let me back in so it was literally doing exactly what my old phone was doing right before it died permanently and so I called Best Buy and about coming in and hopefully trading it in for a different one of their refurbished phones and was told that oh no no no you wanna get your money back and do the trade thing in the first 14 Days after 14 days they’ll fix it but I couldn’t get my other iPhone fixed. It was dead and they’re not gonna be able to fix this one either or maybe kind of crank it up a little bit for maybe 90 days and then I would be in the same place I was at when I came in to get this phone so great and I didn’t have two $300 to buy another refurbished phone but what really upset me was that I explained to the salesman in great detail that I have a chronic disease and that if I had to be able to call for help I was sent home on hospice on 1515 that’s 15 L of oxygen on and was told I was going to die. this was the fifth time that I almost died but no the last five times I did die and managed to come back but the first five times I was in my 30s. I’m now 62 years old so you know I desperately need a phone and yet salesman did not even think to tell me that if I had to I needed to replace the phone I needed to do it within the first 14 days so I am no longer I no longer have Best Buy under trusted stores or trusted people so thanks a lot Best Buy

It was in amazing condition, especially for a refurbished phone!! Would definitely buy again.

I love it the best phone ever best quality and perfect sizes

Good product clean and works like brand new I recommend this for anyone looking to save money and still use a I phone

Phone was in great condition working perfectly so far

The phone xr iPhone was durable economical and excellent

I love it it’s still going on strong. I didn’t think I’d still have it a year later but here I am

I am still getting use to this phone as its an upgrade from my iPhone 6S. Super easy to swap sim cards & set up. Took less than 15 minutes.

Great phone great price will recommend to anyone needing something quick and affordable

Very good product, really enjoyed it, i recommend it to anyone

We love this model of iPhone. The facial recognition feature is so convenient and the camera works great. I like the size- small enough to fit in my pocket but large enough to see well.

Love tge of Gone! I could not be happier with this purchase!

Great customer service. It took less than 20 minutes to get checked out. Phone works like new.

Battery health disappointing. I was told the refurbished phone would have a new battery.

I am very happy with my phone. Thank you for suggesting this pre-owned phone.

Great condition and cheap. Was easy to get it set up to my carrier

Great phone! Does everything it’s supposed to and it’s affordable: it’s definitely an upgrade from iPhone 8 and I love how much bigger the screen is!

Always a good product. Bought for a 73 yo senior. Very easy to use.

Better than expected would do it again it was just like brand new