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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1671 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,671 reviews
  • Rated 1 out of 5 stars

    Never Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone goes to blank Lock Screen mid call & will not come out of it til the call is over. Y’all need to test all aspects before selling these!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is currently my daily and is bothe efficient and simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It was good for this price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok got this price. Battery are good only this I find wasn’t hearing well

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    NO.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has dents and scratches all over……………………………………..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I cant use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont connect to wifi. I cant use it. I hope repair .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, it was nasty dirty , broken , scratch , worse than my son’s iPhone . I thought they where gonna do a better job on refurbishing the iPhone . Worse experience .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone still worth the money. Great phone still worth the money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this product from Best Buy was a $475 mistake. They refuse to cooperate in providing their record of purchase to Apple, which is needed to access the phone which has been damaged and locked. I will never spend a single dollar with Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is not working and i have to returned, Please double check if the phone is working before you buy it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product damage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product i choose to buy that wasnt the appropriate condition. On the picture was something and wasn’t describing about the damage properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trouble

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second iPhone I’ve purchased and they both have the same problem. The volume doesn’t work and now I have to go into the store and hope the geek squad can fix it! They should really check the phones before reselling them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not functioning well the touch screen.it was notice after activated outside the US .wasted my money .Not reliable supplier.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone! It is in excellent condition! No dings dents or scratches! 98% battery. Above and beyond

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Scratched phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok ..works fine ..but a lot of scratches on the screen..which made me quite upset..so I will definitely think twice about buying from Best Buy again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mom loved the phone and easy to connect to her phone provider

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid all that just to return it??!! And they should have replaced my privacy screen I had on it. Very Unhappy Customer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not too good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First attempt, the camera didn’t work. Returned it and ordered another one and it had to be shipped to me. Once it was shipped, it was completely scratched up. I was also charged a restock fee for the first iPhone with the broken camera

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone XR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great shape! Works as expected and longer lasting charge!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iphonexr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good one. have volume button goes down and not able to hear the voice. i have to enable speaker mode to hear while talking

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iphone yellow

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well and perfect for kids to use its my daughters favorite color perfect storage size for her too

    I would recommend this to a friend