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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1670 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,670 reviews
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

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    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My Wife Loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few hiccups here and there connecting to Bluetooth but overall does everything she needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need a new work phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing what I needed it to do. It’s a work phone. The customer service was excellent. The Hamburg store associates are awesome. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Darned nice phone. The body is very slippery. I recomend a cover.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    good purchase!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came on time and packaged nicely. i’ve had it for a little over 5 months and I haven’t had any problems! i’m pretty sure mine is refurbished, so i was worried it would break after a few weeks but it didn’t :) it came in perfect condition (no scratches or dents or cracks) if something else happens i’ll update my review :) i wanted to add a note about why i rated the battery life a 4. the battery lasts significantly longer than my old phone did. but the battery health is only around 86% i think. but a full charge will still last me over a day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iphone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love this phone for my daughter thanks to best buy !!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No thank you

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe other people will have better luck than me… To begin with the first phone had a battery life of 85% I bought this phone and had problems right away. I called customer service and they sent me a replacement phone right away. I received the second phone and had a very hard time getting it activated…finally after a couple hours, it was hooked up. Then…more problems! This phone had a 80% battery life. Needless to say I was able to buy a BRAND NEW iPhone XR else where for only 10 more. I would definitely pass on the used XR since there are too many XR’s with a whole lot of the same microphone problems.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always absolutely trust BestBuy when purchasing refurbished electronics. No issues so far. Would never guess it wasnt brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it !!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS PHONE . Feels bigger than my last iPhone (which was a seven) it is way more convenient with Face ID . Carry’s a good battery after a charge. I haven’t cracked it yet ! And I had it for three months But I’ll will get a screen protector. Oh and the colors are everything . I got blue !!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Relatively satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still trying to get familiar with phone which is different from my previous iphone. Had very helpful service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is just what we ordered. an more than we expected when purchased

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was pretty low but over all still a good phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iPhone XR , is my first iPhone and I really love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new xr. Great phone and it takes great pics

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came in great condition, practically new!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a excellent product I don’t have any problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone gets soooo hot when it’s charging good thing I don’t use it often

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone so much, I’m so glad I bought it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I overall love the purchase! It was exactly as advertise and would recommend to anyone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    You get what you pay for.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this phone I can say that you get what you pay for. It’s not bad but it’s not great either. There are definitely some scratch marks on the back and the battery was only 71% overall health.

    No, I would not recommend this to a friend