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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1671 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,671 reviews
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this phone. The worker was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refurbished

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium quality for a used phone! Was the perfect price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as a described. Very happy with the price and customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone Xr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome. i lost old my phone disappointed from NYC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can handle it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad to sell back to get the latest one. I refuse the ok new iphones

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone xr purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the iphone fornmy daughter as.a birthday gift since April and so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rebuilt item works just fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A friend suggested this rebuilt device since they did not have a new one. Very happy so far..........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pre owned but beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had this for my step son and daughter. they really love it. it has only small scratches in the screen but very hard to find unless you will look thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for the price, just sucks that apple always does software updates that older models cant keep uo with.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Low quality and bad battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I knew this was an old phone - I assumed I would get something refurbished that was healthy. Instead, I got a phone where the battery drains 30% from 7:30 to 9 on my way to work, and the screen had a crack in the middle that you couldn't see in store. I am very, very disappointed, especially considering there were other phones I could have chose from in this price range.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple of my eye

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you could ask for and then some. Best bang for your buck with this one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't know it was pre-owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start with, I made this purchase in the store but had to have it shipped and the sales person did not tell me it was a pre-owned phone. No big deal, it's Best Buy and I have a total tech membership so I figured it would be fine. Well, the phone shows up, looks good, we get it set up for my mom and notice it has an echo but it's ok. Next a black line appears and the echo gets worse but the return period is over so now I have to figure out when I can drive 100 miles, get the phone, drive another hour to the closest store, hope they can fix it and then take it back to my mom. I am a Total Tech member (for now) but this is probably the end of my relationship with Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My “new” iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with my purchase, even though some people would tell me to buy a new iPhone, I don’t regret it cause the iPhone is working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement phone for my mother. Does everything is was advertised to do.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Out dated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones to small huge bezels one camera best buys still charging to fr a resale used device

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What you pay for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device still not as good as new but you get what you pay for

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Ipone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery hot after one week like its not even new would like to get something better not worth the price

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone xr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I phone X-r came in 9.5 out of 10 condition. Works great no lag. Battery capacity is 90 percent. Great job best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast shipping , phone overall is amazing like new .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m unable to comment on this product. My notices that it was ready for pick up were going to junk mail instead of regular emails. By the time I found this out my pick up time had expired and the store returned it. When they tried to reorder it the phone was no longer available. I have had good success with iPhones in the past.

    I would recommend this to a friend