48-Hour Flash SaleEnds Tuesday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 4.3 out of 5 stars with 1685 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the excellent condition and overall performance of the pre-owned iPhone XR, along with its camera quality and ease of use. Many also appreciate the phone's price and speed. However, some customers have expressed concerns about the battery life and the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,685 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    xr

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone XR is a solid choice for anyone looking for a reliable, feature-packed smartphone without breaking the bank. While it may not have all the bells and whistles of newer iPhone models, it remains a great value.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best Buy is Best

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refurbished iPhone XR (or X something -an 11) sales people who helped me were wonderful. That said my learning curb after getting home had been painful. Luckily I have a tech friend willing to help. Everything is coming along fine but my battery runs down before end of day even as I think I am always properly closing apps as I finish using. I will probably go back to my Baton Rouge store and see what they say. I always buy at Best Buy because they are the best -at least for me who is not a an expert with technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A true customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful iPhone used it then and still works great, thank you Best Buy! If you want a nice phone and don’t want to spend a lot of money go to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iPhone and I love it it’s optimized all the time open source is awesome but my optimized quick response means more to me and everything downloads faster I will be getting iPhone from now on

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone XR

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working phone no reason at all to buy an brand new iPhone no reason at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great no complaints son far I’m loving it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone xr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Minor issues but overall a great experience

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Like new

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it refurbished and it looks and feels brand new. Great price for an apple product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product, old battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refurbished phone in great condition, only concern is that the battery health only holds 78% of it’s original charge, but for its age it’s going great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Slow charging speed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent camera quality.Good sound and display quality.Two big problems dies very fast and charges slow.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pristine condition XR works with iwatch 8

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother needed a new phone to go with her new iwatch but she doesn’t use her phone enough to warrant paying $700+, so I talked her into trying a BB Pre-owned. She was very skeptical to the point of not being interested, but she finally agreed to go look. The phone at the store was in pristine condition, like new, perfect. I was able to swap out the sim from her current iphone and that was it. I am stunned at what good condition this was. No issues at all! Love it and she loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Thanks!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick affordable and reliable so far amazing older iPhone that seems to have been worth the wait & money

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 4 out of 5 stars

    New Phone for Son

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our 15 year son since his old camera stopped charging and plugged in head phones wouldn't work. Nice phone, in good condition and working as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    You Need Better Packaging

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given 5 stars but item was received loose in the packaging with no box and packaging was open. However item is still in good condition and its an awesome phone so u get 4 stars. Tyvm

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was professional and new her inventory

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone Xr

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone Cheap High Price Phone To Unlock To Any

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Pre-owned?

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You wouldn’t even know this phone was pre-owned. There aren’t any scratches or fingerprints. The battery health is at 92, but isn’t a big deal to me. There doesn’t seem to be anything wrong with it. (I’ve only had it for 2 weeks).

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent condition and Great buy!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first purchase for a refurb item thru BestBuy. I was anticipating showing Scuff marks or scratches, but it is in excellent condition. Later found out that T-Mobile is selling the same phone (brand new) for about the same price..

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Great buy for low price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent condition considering the price! Would highly recommend for anyone who just needs a device to have on hand instead of buying a brand new phone or tablet

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Ease of use

    Rated 5 out of 5 stars

    Just right

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I needed, and the minor scuffing on the corners, as this was used/refurbished, was no big deal at all. It works perfectly and I use a phone case anyway. Highly recommended.

    I would recommend this to a friend