Customer Ratings & Reviews

Amazing product. Best Buy is the best always sell best products and electronics Best Buy is my favorite store

I bought a refurbished iPhone XR (or X something -an 11) sales people who helped me were wonderful. That said my learning curb after getting home had been painful. Luckily I have a tech friend willing to help. Everything is coming along fine but my battery runs down before end of day even as I think I am always properly closing apps as I finish using. I will probably go back to my Baton Rouge store and see what they say. I always buy at Best Buy because they are the best -at least for me who is not a an expert with technology

I recently bought a new iPhone from bestbuy your sales person was extremely knowledgeable and helpful he listened to what troubles was having with my old phone and what I was looking for in a new one.the purchase was smooth and I thought a great value.the phone was delivered to my home on the time and day that it was supposed to.on my return to bestbuy I met with Keith in set ups.a very nice young man.we’re able to move all my picture albums and saved data to the new iPhone.he also was very knowledgeable and pleasant to work with.a over all excellent experience.that’s why I will continue shopping and returning to the good people at Best Buy.

My son wanted an iPhone but I didn't want to spend the insane amount of money. He loves his iPhone he is in 5th grade

Decent condition considering the price! Would highly recommend for anyone who just needs a device to have on hand instead of buying a brand new phone or tablet

Quick affordable and reliable so far amazing older iPhone that seems to have been worth the wait & money

My mother needed a new phone to go with her new iwatch but she doesn’t use her phone enough to warrant paying $700+, so I talked her into trying a BB Pre-owned. She was very skeptical to the point of not being interested, but she finally agreed to go look. The phone at the store was in pristine condition, like new, perfect. I was able to swap out the sim from her current iphone and that was it. I am stunned at what good condition this was. No issues at all! Love it and she loves it!

It's a nice phone for my son! I do wish it were more streamlined and simple to put parental controls on each app individually.

We bought this for our 15 year son since his old camera stopped charging and plugged in head phones wouldn't work. Nice phone, in good condition and working as expected.

I would have given 5 stars but item was received loose in the packaging with no box and packaging was open. However item is still in good condition and its an awesome phone so u get 4 stars. Tyvm

You wouldn’t even know this phone was pre-owned. There aren’t any scratches or fingerprints. The battery health is at 92, but isn’t a big deal to me. There doesn’t seem to be anything wrong with it. (I’ve only had it for 2 weeks).

Outstanding performance, camera, and battery. Highly recommended!

This is my first purchase for a refurb item thru BestBuy. I was anticipating showing Scuff marks or scratches, but it is in excellent condition. Later found out that T-Mobile is selling the same phone (brand new) for about the same price..

In good cosmetic condition overall definitely can tell it was used though. Works great five months later.

I bought this phone for my mom because her iPhone 7 Plus apps are no longer accepting app updates so she need a new phone.

This is exactly what I needed, and the minor scuffing on the corners, as this was used/refurbished, was no big deal at all. It works perfectly and I use a phone case anyway. Highly recommended.

Works great for intended purpose. Looks and performs like a new iPhone should.

The phone was in good condition and work better than the one my son had before.

Good service in store and the phone is perfect for an used phone.

My son really wanted an iPhone so I bought him this one. He's very happy with it. I also recently switched from Android to iPhone and am happy with my choice.