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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1671 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,671 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great looks brand new and my niece loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone wasn’t even unlocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience! I thought buying from Best Buy would be legit, but found out through my phone company that the iPhone wasn’t even unlocked.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker was messed up overall the phone works fine

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy preowned anything from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker doesn’t work and I just refuse to spend $45 to restock an item that was sold broken. Don’t buy ANY PREOWNED electronics here!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality check happens or no?

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost hope in buy preowned products, frequently getting into sound issues and SOS calls automatically

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn’t get a brand new one like i wanted but i do love this phone!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone and the picture quality is very good and definitely worth the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was not ear phone wire and the package also not good

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pretty Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had for about a week and so far so good. Pretty good for a refurbished phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Exchange policy is not adequate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid a restocking fee to exchange for a lesser device (storage) in order to have a functional device. The return/ exchange policy is poor; in hindsight I would have purchased on ebay or equivalent.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular phone was a nightmare! My last phone was a 6C, so very different. I did love the features in the XR and the size, however this refurbished phone did not have WIFI, so after I got it all set up (not easy, in terms of providers and learning 14+ios) I took it to an Apple store, where they ran diagnostics and found it never passed WIFI tests in AUGUST 2021! Yet, it was on the market without a word about it being defective!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Rip-off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy online electronic from BestBuy and if you decide to return, they will charge you tons of money for something they call a restocking fee. It is like trading your vehicle and in return you get nothing. It is a rip-off. And Also, the product is overpriced. You better off buying from Amazon without any conditions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good phone but I couldn’t use it on with my service provider. I thought it was unlocked like it was stated but I guess not because I can’t use it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks it gets to hot it won’t hold a charge it glitches I cannot believe it and it came with a off brand charger and cube and scratched very bad!!!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality it looks like brand new no signs of use very happy

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this on May 11th as of June 21st it doesn’t turn on at all it stayed in an outer box hasn’t been dropped or wet but doesn’t turn on at all smh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stop working after return period.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first 2 weeks it was perfect. And then literally right after the return period ends it starts having charging problems. It barely charges if at all. This is nothing but a scam do not buy if you value your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    5 stars no issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I Got my Yellow XR 128 GB it has no issues , great camera.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not Best Buy’s fault

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this phone at all it lagged and would freeze for no reason at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone xr yellow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone there wass nothing wrong with no crack. All new

    I would recommend this to a friend