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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1671 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,671 reviews
  • Rated 1 out of 5 stars

    Bad business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 and 1showed up and didn’t work at all. I had to rush around last minute on Christmas Eve to get my son a iPhone XR from somewhere else. I even took it to Best Buy and they said they won’t fix it. Bad business.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not satisfied

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of scratches on the front screen! Had to return not worth my money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 1 out of 5 stars

    The iPhone XR has scratches on the back and on the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item has scratches on it from and back I would like to have discount or a credit

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good condition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second hand, so what if it works like new, plus you get the extra discount. Also if you don't mind not getting original packaging this phone is worth the money.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iphone xr

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 4.5 months my phone don't start. Battery is dead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I was Mislead by clerk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I ordered I was not told that it was not a new phone. I immediately returned it. I would never buy a used phone. Especially as the price was the same as for a brand new iPhone. I lost my trust in Best Buy. So I bought a new iPhone elsewhere.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my 12 yrs old and it’s his first phone. Nice size screen for a child and decent battery life.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible refurbished phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone stopped fully functioning in first month. Very poor refurbishment job. Only a 2 week return period, so when phone started malfunctioning at the end of a month, no recourse.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used I phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished phone was in very poor shape, covered in scratches both front and rear. It also had makeup embedded on ear speaker. Had to return, worst thing ever. Do not buy used!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just buy new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Antenna in the phone was broken. SOS icon came on right after my 30 days was up. The phone also would ring on someone else’s line.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother. She loves this cell phone! She has had no issues.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought phone in may in the beginning of august phone started showing lines down it and the phone not even cracked.. it’ll then cut off or go black and run hot from time to time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Armando's iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied with my purchased My iPhone was very nice and the costumer service was very helpful and for the overall rating is 5 stars. Thank you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two of these and ran into problems. First one speaker stopped working and second one ringer will not work. Do not waste your money on this refurbished phone. Shame on BestBuy for selling this trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a weird noise just like other refurbed phone that I returned. In process of returning this one now. Don't do it!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Scratchy schatch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, works well but they shouldn’t take in phones with scratches all over the screen. It’s for my son so it’s ok but I wouldn’t recommend this for any adult. I have had my iPhone XR for years now and it’s in better shape than this phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Working great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with off brand charger but works greats ! Definitely happy w my purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone I bought was so disgusting and scretched and I ended up trading it in with T-mobile and paying an extra $500 just to have a phone that didnt make me want to throw up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Child loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love their new iPhone. They don't even realize they are refurbished

    I would recommend this to a friend