Customer Ratings & Reviews

Bought 2 and 1showed up and didn’t work at all. I had to rush around last minute on Christmas Eve to get my son a iPhone XR from somewhere else. I even took it to Best Buy and they said they won’t fix it. Bad business.

Had a lot of scratches on the front screen! Had to return not worth my money.

Item has scratches on it from and back I would like to have discount or a credit

Second hand, so what if it works like new, plus you get the extra discount. Also if you don't mind not getting original packaging this phone is worth the money.

After 4.5 months my phone don't start. Battery is dead

When I ordered I was not told that it was not a new phone. I immediately returned it. I would never buy a used phone. Especially as the price was the same as for a brand new iPhone. I lost my trust in Best Buy. So I bought a new iPhone elsewhere.

I bought this phone for my 12 yrs old and it’s his first phone. Nice size screen for a child and decent battery life.

Phone stopped fully functioning in first month. Very poor refurbishment job. Only a 2 week return period, so when phone started malfunctioning at the end of a month, no recourse.

Refurbished phone was in very poor shape, covered in scratches both front and rear. It also had makeup embedded on ear speaker. Had to return, worst thing ever. Do not buy used!!!!

Antenna in the phone was broken. SOS icon came on right after my 30 days was up. The phone also would ring on someone else’s line.

Bought for my mother. She loves this cell phone! She has had no issues.

Bought phone in may in the beginning of august phone started showing lines down it and the phone not even cracked.. it’ll then cut off or go black and run hot from time to time

I'm satisfied with my purchased My iPhone was very nice and the costumer service was very helpful and for the overall rating is 5 stars. Thank you

Purchased two of these and ran into problems. First one speaker stopped working and second one ringer will not work. Do not waste your money on this refurbished phone. Shame on BestBuy for selling this trash

Makes a weird noise just like other refurbed phone that I returned. In process of returning this one now. Don't do it!

Nice phone, works well but they shouldn’t take in phones with scratches all over the screen. It’s for my son so it’s ok but I wouldn’t recommend this for any adult. I have had my iPhone XR for years now and it’s in better shape than this phone.

Comes with off brand charger but works greats ! Definitely happy w my purchase

The phone I bought was so disgusting and scretched and I ended up trading it in with T-mobile and paying an extra $500 just to have a phone that didnt make me want to throw up.

Kids love their new iPhone. They don't even realize they are refurbished

Kids love their new iPhone. They don't even realize they are refurbished