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Customer Ratings & Reviews

Your price for this item is $169.99
The comparable value price is $219.99

Customer reviews

Rating 4.3 out of 5 stars with 1671 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the excellent condition and overall performance of the Pre-Owned Excellent iPhone XR 64GB (Unlocked), along with its camera quality and ease of use. The price and general functionality of the phone are also appreciated. However, some customers have noted concerns about the battery life, while others have commented on the presence of scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,671 reviews
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While charging we can feel the current It’s vibrantly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy used phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was vary faulty. Bought new one instead of returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t hear when I talk to people on the phone unless I put it on speaker. Total waist of money!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent used phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used phone works fine, has damage near silent/volume button. Better then paying top dollar.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage/Trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone 1 month from today please don’t ever get a refurbished phone because u won’t be able to turn it on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone camera does not work sound quality is horrible pice was to expensive

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy this product, scratch all over the product. Touch was no good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes all the time ... I would not recommend this phone to anyone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used phone , not new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked for a new phone and the gentleman sold me a used phone. The phone that came to my house had scratches and the paint was chipped

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to connect the phone to any carrier due to it being locked. A lot of issues with this phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker broken, I just bought a phone not even a month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sddd

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen isn’t work properly, all over quality is poor except appearance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone xr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good too much scratch,poor product. I’m really disappointed for the product. I got lesson learned for used items..

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    phone quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is alright, although was dropped and now glitches

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Inconsistent with the description

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not like a used phone at all. The phone is full of scratches and damage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst and damage product. Received damaged product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cant insure it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up breaking in 10 days couldnt insure it and got it stolen i lost money on this purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy did not test this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone had many problems, I assumed that Best Buy tested before sell it but you didn't

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. The company did not test the phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone less than a month ago. Initially it was great, but now half of the screen has gone dark. So… if want half an a iPhone for over $300 have it. If you want a fully functioning phone just buy a new one.

    No, I would not recommend this to a friend