Customer Ratings & Reviews

Works great, perfect screen, audio, camera. Minor nicks in back, but it’s a used phone—I was expecting much worse. Looks and works like a brand new phone once you slap a case and screen protector on it. Very happy with the Best Buy process and product.

Literally perfect, the only thing that shows it’s used was that their is a slight mark on the back showing where a case used to be. Other than that, great condition with one small scratch on front that was easily covered with screen protector. Would definitely recommend this phone to anyone in the market for a new phone.

This was given as a Christmas gift and I heard all good things it works really well, no glitches or anything like that. Good as new!

i bought this phone for my sister and she loved it! she was due for an upgrade because her iphone 7 was in really bad condition. this was basically a new phone it looked and worked great.

This phone generally has performed very well, but there is an issue with the phone microphone and speaker volume. I have to change to the loudspeaker rather than the ear speaker in order to hear on phone calls, and my family tells me that it can be hard to hear me when they are on calls with me. Generally not a huge problem, but can be awkward when I want to keep a conversation more private. Otherwise the camera, memory, etc., perform as expected.

Love my new iPhone. I cracked mine and Best Buy saved the day with this.

I love the phone I’m back to even after I had to turn in the previous one cause it was sim locked.. they was quick to fix that issue..

Apple would be the best choice rather than any other phone. Many things can be done on an Iphone that can not be done on other phones. Apple will continue to upgrade products and be successful if they stay on the same track. Apple also has the ability to update your phone for any bugs or glitches if something were to occur. Having a phone that is advanced in technology would be pretty fun to have. Also, having the best security and privacy would also be awesome. Imagine not having to worry about people looking around on your phone. Lastly, the durability is great and imagine the newer versions that will soon come out.

I can’t even tell this is a refurbished phone. Looks new and the quality is excellent. I’m very happy with this purchase.

Been using it ever since I purchased it and it’s a good phone have no complaints would recommend

This device works like new. I absolutely love the option to buy from here, it waa easy and convenient.

Phone in great condition. No issues with setup. Bought 2 of these for family members with old iphones.

Apple always makes phones so easy to use! I've used iPhones since 2015 and I'm fascinated with the elegant exterior AND interior (software). In love with the colors they introduced with this phone!

I got a refurbished phone from Best Buy, and it has been working great thus far really satisfied.

Looks and works brand new! I'm very happy with my purchase. Even came with a charging cable and block

The device was above expectations and was really a good choice for me

Very good price. Good condition too. Makes a good first phone for someone who hasnt had an iPhone before

Phone is great. I am very disappointed that I was not told Apple would put a 14 day hold for security reasons for previously owned phones.

The phone was in perfect condition. Could not even tell it was preowned.

Phone had no issues and was delivered on time. Good quality.