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Customer reviews

Rating 4 out of 5 stars with 270 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 270 reviews
  • Rated 4 out of 5 stars

    Colleen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase this because iphone x was not compatible with Sprint when rep stated it was. Purchased iphone x during holidays. Couldn't get this phone activated so had to go to T-mobile.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 4 out of 5 stars

    iphone XS review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything works only very minor scratches on screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet .. bought pre-owned and saved money..very minor blemishes

    I would recommend this to a friend
  • Cons mentioned:
    Buttons

    Rated 1 out of 5 stars

    Sound did not work

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it, and immediately the speakers did not work, nor did one of the buttons I had to return it in Best Buy took it back and gave me a new one

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad battery it will happen to you just run !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible Battery is so messed up it’s so bad it’s not the iPhone it’s the fact that they haven’t switched the old iPhone battery just run terrible experience

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was bent in the middle on one side. Not too noticeable unless you looked at it from the side. Returned it and ordered a new one. Didn't like that I had to pay $45 for restocking fee, when I received the phone that way.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    I bought a used IPhone at Best Buy with no problem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used iPhone XS from Best Buy and I’ve had it for almost a year. It works great! I highly recommend and the price was great too

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this phone! pre owned but excellent condition.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product terrible package

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible package for an Apple product, come with a little scratches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product … highly recommended ………………………..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone Xs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition, unfortunately I can tell it may have software issues, it freezes periodically and I have to rest it it frequently. But I am grateful, and appreciate Best Buy’s service.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No luck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard "Q“ and "A" not work. Others are good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice starter phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice shape for a used/refurbished phone. Really inexpensive way to get an iPhone for a kid. Looked as good as new at half the price

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 2 of these phones for my little sisters and they love it and have no complaints. They are in amazing condition no scratches work perfectly fine for a refurbished phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone dims randomly even with auto dining off and crew on the bottom of the phone sticks out a little. They didn’t clean the ear piece nor the speakers on the bottom.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehh you get what you pay for. I wouldn’t reccoment this. Not worth it. Next time I will invest in a brand new one

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    IPhone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is okay overall. Experiencing touch screen issue which thought would have been addressed prior to sale of phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preowned but you can't even tell. Fells like it was very well taken care of previously. So far, no issues.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Hit or miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a phone with a messed up battery , won’t stay charged and I have to go get a new battery.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Buttons

    Rated 1 out of 5 stars

    Mehh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this phone for a couple of days it started glitching and my power / volume buttons stopped working !

    No, I would not recommend this to a friend