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Customer reviews

Rating 4 out of 5 stars with 270 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 270 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought refurbished from Best Buy outlet. It was delivered 07/16/21 and died 08/28/2021.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what i thought it would be

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    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was improperly packaged, thankfully device was not damaged. Didn't come with an Apple charger or charging block third-party charger.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I Phone delivered nasty

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    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We returned the phone because it arrived nasty. It was very dirty, no attemp to clean product before sending it to us.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bestbuy cheaters

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get the refund of this item last 3 months they cheat with customers

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came looking new. I was able to set it up smoothly with my phone carrier. It’s been a month and good so far although it came with only 76% battery health.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Price

    Rated 5 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works smooth and has no damage on the phone that I can see, it is great for a low budget phone.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 4 out of 5 stars

    Refurbished iPhone Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone because I needed something the same day while being on a budget! This phone has not failed me and works good as new!

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good phone battery sucks tho.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in nice condition and the phone is nice but the battery sucks.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Quality Used IPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived in great condition. Battery life seems less than normal but to be expected for used.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    SW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working pretty GOOD, good camera and look great!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Easy as can be!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience of ordering and pickup was seamless, especially considering I had broken my previous phone the day before! Really impressed, phone works great and is in perfect condition.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    No good. Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over heats and shuts off. The battery life wastes too fast and I’m constantly recharging it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent condition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this to be a refurbished phone it does not look like it it looks brand new and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase works great , looks great and with everything included it’s worth the price

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone XS review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display resolution is really nice, better than the Xr but battery life is a little low

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought it and traded it in at Xfinity Mobile.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK I confess I didn't open the box. I needed a iPhone XS or newer to trade in at Xfinity for a $600 credit towards an iPhone 15 Pro Max. Bought this for $269 from Chris (great service!) at Best Buy Portsmouth and drove straight to Xfinity and traded it in. Score!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    B

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, feels good and runs like new definitely a winner on this buy!

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in good condition except battery was at 78 percent capacity. This was gift for my child. Can you imagine having to decide if it’s better to convince a child to return his gift. The restocking fee heart breaking. Best Buy Just change the battery. The box it came in was damaged.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Jose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal!!! I couldn’t have done it better that shop at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great phone :)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just like the iphone x but better! I like it

    I would recommend this to a friend