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Customer reviews

Rating 4 out of 5 stars with 270 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-270 of 270 reviews
  • Rated 5 out of 5 stars

    Good Phone; Great Best Buy Team!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded up from iPhone 6s; this works for me! Of note is the excellent customer service online as well as in store--great individuals. Highly recommend Best Buy Team!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery health on this phone is terrible . The phone does not charge pass 80% most of the time . The battery dies quickly . It is not worth it . I had it charge all night only for my alarm not to go off in the morning because the battery was at 3% when I woke up . It runs slow at times . You have to constantly keep it charge for battery life yet it will tell you the phone can’t go pass 80% because it is too hot when it is not .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Item An Very Great Device That Has Some Great Screen LED Options Also Comes With A Lot Of Specs Etc. Love It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a black one, but grey is ok. Works great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad service and bad quality phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are crap, bought my mom a phone and battery didn’t even last. Then she took it in because we just got it and the staff at Best Buy were extremely rude to her. DONT BUY THESE PHONES FROM BEST BUY

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced and old

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent to multiple stores to get an unlocked phone. There must be others that get a plan from the employer but have to supply a phone themselves. The one i found was old and overpriced, not even 5G (my misstake for taking that for granted)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good size

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this model for me its good i recommend i phone xs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It could be a lock phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please be careful to check when receiving the phone, even though it's said unlock, it turns out to be carrier lock. I bought Gold XS phone and it's locked, after 14 days (return period) and i don't know what to do with it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Xmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cousin love it a lot that’s her favorite phone.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Just buy a brand new phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone screen would be working but can’t open any apps or hard restart the phone. Happened too many times to count. Very disappointed with what I received.

    No, I would not recommend this to a friend