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Customer reviews

Rating 4 out of 5 stars with 270 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 270 reviews
  • Rated 3 out of 5 stars

    Ask before pay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expected an open box item, as same as I ordered... but it comes in a different box with no protection at all and a generic charger also the cable....so I would recommend informing the customer what and how it will receive it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 2 out of 5 stars

    Battery life is not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was less than 80% and had minor scratches

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Okay but inconvenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parts of the screen will not work. Have to have screen replaced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a great phone with such a great price. will buy again

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not working.no charge for battery. Useless phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly even it is used it work like a new one Perfect condition

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone xs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery life, not a good purchase. Cannot return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Just like new..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone bought one for my husband also..

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Apple for life

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a iPhone i have no issues with it will always be a iPhone and apple user

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Birthday

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy..got pre-owned ..saved dollars and very minor blemishes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Read the fine print....

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone on May 10th. 90 days later it has completely died and can not be recovered. The return policy was for 14 days. I'm very disappointed because the reason I paid a premium and bought it from best buy was thinking they would stand behind their product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Reverend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to return this item. I am not happy about it. Thank you

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and everything came in one piece, perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone no sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looks good and there is a problem in sound . I can't hear the callers voice but they can hear me. Bestbuy says there is no any guarantee for the phone. What can I do with this. Please don't buy refurbished iPhones .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    dont buy preowned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery is drained with in 6 hours on the normal usage

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple - Pre-Owned iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple - Pre-Owned iPhone XS with 64GB Memory Cell Phone (Unlocked) - Gold is decent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    small display, great phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone, I only returned it because I wanted a bigger screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work excellent perfect size and color I recommend it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pre owned iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand when I purchased the phone that it was pre owned. But I paid $315 dollars for a phone that did not charge and camera was all messed up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone froze 2 hours after downloading all my information. Lost Two months worth of data.

    No, I would not recommend this to a friend