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Customer reviews

Rating 4 out of 5 stars with 270 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 270 reviews
  • Rated 3 out of 5 stars

    Kind of okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packing doesn't come in actual iPhone box and still has some glitches with calls..its been few months..going okay with little glitches with voice calls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the iPhone XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is how I am doing this review. I love this phone so much works so good I love this phone god bless you Best Buy :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this fone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good apple phone!!! It has a very good durability and the battery is very strong!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it less than a month, the OS crashed and burned. everything that was transferred from previous 2 iphones , GONE.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable iPhone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition phone. 84% battery life, just fine. My niece loved. Took abroad the US. I’m overall satisfied. Good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love !!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its a great deal like new fully functional battery health 85% great phone i recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good works great i recommended this device I bought two for my kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes yes we can do tomorrow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes yes we can get together tomorrow morning to see you guys tomorrow and I can get some of that work tomorrow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came broken. Speaker and microphone not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed because it won’t work with any card sim

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone x

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is not working the phone touch is not working

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone! Although it is used it seems to be working as stated. Loved the color and the overall price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a faulty battery. Horrible return policy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fee gave for t. Bringing being bent furthering thru

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I got this one for my mom and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone Xs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great iphone product, bought for my mom. so far working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I had lost it and I was able to find it no problem.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very Poor, not recommend to buy a used or pre owne

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good at first but after a week of usage it turns really bad. I think the LCD is broken it keeps calling and texting by itself everyone on my contacts. I’m returning it by Monday.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone xs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get what I pay for, great condition, on time and safe.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad iohone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It freezes. I need to te return it Very bad iphone

    No, I would not recommend this to a friend