Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 323 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad phone

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it and was told it was going to come with no issues after 2 weeks of owning it I realized the phone was dying to quickly turns out it needed a new battery from purchase and they wouldn’t warranty my battery I had to pay out of pocket which was about the same as the phone

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    no

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    old but gets the job done freezes during facetimes just get the iphone se for $400

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone great price

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a new phone can be expensive so Best Buy having pre owned phones that are affordable is clutch.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 2 out of 5 stars

    No working properly

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen didn’t work properly, only reason kept it it’s because it’s going to be a gift and had no time to wait

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    2

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for everything Best Buy I like the quality for this phone and the material is so great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD PRODUCT BUY RN!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good came perfectly and also came with free Apple Pay , Apple TV other things for 3 months

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Deal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly! Didn’t want to spend a lot for a new phone. Price was right and it works as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone works as a brand new come with charger what else do you need

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    After Market Parts

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked and had a good screen how ever apple certified the battery was after market which means they refused to touch it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it it’s very nice. It’s more hot like it and I will recommend it to someone else.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    A pre owed I phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this I phone works better than I phone 8, the one that I had before.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Iphone xs

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone but battery life is low, but if they change it it will make it a new phone and 5 star ratings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product will be used for a gift ordered on mobile app picked up at local best but product was ready in only a few days

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Sometimes getting refurbished can be way more cost affective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No new phone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My look love the phone!!! Upgraded her from her old device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always love apple

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple products are always gicing you what you need ans this phone is no exception

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone for my cousin brother. iPhone works well and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an iPhone it works great fast great picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Identical to an Apple authorized refurb

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came exactly as I expected. I couldn’t be happier with Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , it works perfectly , I’ve been using it for quite some time now

    I would recommend this to a friend