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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 323 reviews
  • Rated 5 out of 5 stars

    Good quaity refurb

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues looked like it did in 2016. Came with all accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My iphone xs

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for gift.. my siater inlaw love this phone.. many chooces and fast to surf

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 10S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition refurbished product. Screen was free of cracks and damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My phone review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like it, buttt the A button doesn't always work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    By boyfriend gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a gift. It seems to be working just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone broke and I didn’t know what to do. Ordered this one and I love it so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone Xs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great affordable phone for my 11 year old son. His first

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service , helpful stuff and fast. Didnt take long to get my device

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    iPhone XS

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this 7 months & the screen messed up must be a reused phone & bad customer service

    No, I would not recommend this to a friend
  • Cons mentioned:
    Buttons

    Rated 2 out of 5 stars

    Two stars for 2 months of use!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely had two months and phone is starting to freeze and volume button sticks and alarm goes off and there are no alarms present.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition, great price!! Thank you Best Buy, best deal ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone for the price. I’m very happy with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and fast delivery!..................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice………………..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was easy to set up and change over info and apps.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery time sucks, only five hours.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery time sucks, it only works for about 5 hours from 100% to 0%. That was not disclosed in the selling page anywhere. For some reason in the phone it tells that the charging is at 79% capacity, which is evidently a lie.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice phone but issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone but it had problems straight out of the box. It isn’t fully functional when the speaker is blown and everything is muffled. I returned the phone and I’m waiting for the replacement. I hope the replacement phone works better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my 7 years old boy Works great I’ll

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Everything works like I wanted to. Battery percentage is at 89❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In good condition and no problems and the shipping was on time

    No, I would not recommend this to a friend