Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

No content
  • Front. Apple - Pre-Owned iPhone XS 64GB (Unlocked) - Space Gray.
  • Back. Apple - Pre-Owned iPhone XS 64GB (Unlocked) - Space Gray.
  • Alt View 2. Apple - Pre-Owned iPhone XS 64GB (Unlocked) - Space Gray.
  • Alt View 11. Apple - Pre-Owned iPhone XS 64GB (Unlocked) - Space Gray.
  • Alt View 12. Apple - Pre-Owned iPhone XS 64GB (Unlocked) - Space Gray.
  • Jeg and Sons Video Form video 0 minutes 45 seconds

Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

Model:
XS 64GB GRAY RB
SKU:
6398619
Highly rated by customers for:
Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 323 reviews
  • Cons mentioned:
    Battery life

    Iphone XS

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to pay for a new battery , sound is very low

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    No, I would not recommend this to a friend

  • iPhone XS Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, phone is in great condition and arrived earlier than expected.

    I would recommend this to a friend

  • IPhone XS

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Works fine and has Face ID

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    I would recommend this to a friend

  • Good used phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good work just as a new phone would battery good

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Great product

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was great no scratches. Looks brand new.

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    I would recommend this to a friend

  • iPhone xs

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and price. Would definitely recommend.

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    I would recommend this to a friend

  • Bigger is better

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new phones this one was purchased for my husband.

    I would recommend this to a friend

  • Pjoen

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works as it should and came as described

    I would recommend this to a friend

  • Apple

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this, it was an amazing purchase, I would highly recommend for anyone!!

    I would recommend this to a friend
  • Cons mentioned:
    Buttons

    Sound did not work

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it, and immediately the speakers did not work, nor did one of the buttons I had to return it in Best Buy took it back and gave me a new one

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    No, I would not recommend this to a friend

  • Birthday

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet .. bought pre-owned and saved money..very minor blemishes

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Silver

    I would recommend this to a friend

  • Colleen

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase this because iphone x was not compatible with Sprint when rep stated it was. Purchased iphone x during holidays. Couldn't get this phone activated so had to go to T-mobile.

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Gold

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    iphone XS review

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything works only very minor scratches on screen

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Gold

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Bad battery it will happen to you just run !

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible Battery is so messed up it’s so bad it’s not the iPhone it’s the fact that they haven’t switched the old iPhone battery just run terrible experience

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    I bought a used IPhone at Best Buy with no problem

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a used iPhone XS from Best Buy and I’ve had it for almost a year. It works great! I highly recommend and the price was great too

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Gold

    I would recommend this to a friend

  • Defective

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was bent in the middle on one side. Not too noticeable unless you looked at it from the side. Returned it and ordered a new one. Didn't like that I had to pay $45 for restocking fee, when I received the phone that way.

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Gold

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Good cellphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this phone! pre owned but excellent condition.

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Gold

    I would recommend this to a friend

  • Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product … highly recommended ………………………..

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Silver

    I would recommend this to a friend

  • iPhone Xs

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is in excellent condition, unfortunately I can tell it may have software issues, it freezes periodically and I have to rest it it frequently. But I am grateful, and appreciate Best Buy’s service.

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Space Gray

    No, I would not recommend this to a friend

  • Good product terrible package

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible package for an Apple product, come with a little scratches

    This review is from Apple - Pre-Owned Excellent iPhone XS 64GB (Unlocked) - Silver

    I would recommend this to a friend
Page 12, Showing 221-240 of 323 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2025 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.