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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 323 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Nice starter phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice shape for a used/refurbished phone. Really inexpensive way to get an iPhone for a kid. Looked as good as new at half the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No luck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard "Q“ and "A" not work. Others are good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool phone............. average price. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 2 of these phones for my little sisters and they love it and have no complaints. They are in amazing condition no scratches work perfectly fine for a refurbished phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone dims randomly even with auto dining off and crew on the bottom of the phone sticks out a little. They didn’t clean the ear piece nor the speakers on the bottom.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehh you get what you pay for. I wouldn’t reccoment this. Not worth it. Next time I will invest in a brand new one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    A+

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preowned but you can't even tell. Fells like it was very well taken care of previously. So far, no issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    IPhone XR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is okay overall. Experiencing touch screen issue which thought would have been addressed prior to sale of phone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Hit or miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a phone with a messed up battery , won’t stay charged and I have to go get a new battery.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Buttons

    Rated 1 out of 5 stars

    Mehh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this phone for a couple of days it started glitching and my power / volume buttons stopped working !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Screen

    Rated 2 out of 5 stars

    Battery life is not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life was less than 80% and had minor scratches

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ask before pay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expected an open box item, as same as I ordered... but it comes in a different box with no protection at all and a generic charger also the cable....so I would recommend informing the customer what and how it will receive it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a great phone with such a great price. will buy again

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Okay but inconvenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Parts of the screen will not work. Have to have screen replaced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfectly even it is used it work like a new one Perfect condition

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not worth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is not working.no charge for battery. Useless phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Just like new..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone bought one for my husband also..

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    iPhone xs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor battery life, not a good purchase. Cannot return.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Apple for life

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a iPhone i have no issues with it will always be a iPhone and apple user

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Read the fine print....

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone on May 10th. 90 days later it has completely died and can not be recovered. The return policy was for 14 days. I'm very disappointed because the reason I paid a premium and bought it from best buy was thinking they would stand behind their product.

    No, I would not recommend this to a friend