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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 323 reviews
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Birthday

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy..got pre-owned ..saved dollars and very minor blemishes

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Reverend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to return this item. I am not happy about it. Thank you

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and everything came in one piece, perfect

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work. Screen not working they’re charging me a lot to replace it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone no sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone looks good and there is a problem in sound . I can't hear the callers voice but they can hear me. Bestbuy says there is no any guarantee for the phone. What can I do with this. Please don't buy refurbished iPhones .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    dont buy preowned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery is drained with in 6 hours on the normal usage

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Apple - Pre-Owned iPhone XS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple - Pre-Owned iPhone XS with 64GB Memory Cell Phone (Unlocked) - Gold is decent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work excellent perfect size and color I recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    small display, great phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone, I only returned it because I wanted a bigger screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DOA Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone froze 2 hours after downloading all my information. Lost Two months worth of data.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pre owned iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand when I purchased the phone that it was pre owned. But I paid $315 dollars for a phone that did not charge and camera was all messed up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love the iPhone XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is how I am doing this review. I love this phone so much works so good I love this phone god bless you Best Buy :)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kind of okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packing doesn't come in actual iPhone box and still has some glitches with calls..its been few months..going okay with little glitches with voice calls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this fone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good apple phone!!! It has a very good durability and the battery is very strong!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had it less than a month, the OS crashed and burned. everything that was transferred from previous 2 iphones , GONE.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable iPhone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good condition phone. 84% battery life, just fine. My niece loved. Took abroad the US. I’m overall satisfied. Good deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love !!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its a great deal like new fully functional battery health 85% great phone i recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good works great i recommended this device I bought two for my kids

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed because it won’t work with any card sim

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came broken. Speaker and microphone not working

    No, I would not recommend this to a friend