Customer Ratings & Reviews

Phone is working pretty GOOD, good camera and look great!

The experience of ordering and pickup was seamless, especially considering I had broken my previous phone the day before! Really impressed, phone works great and is in perfect condition.

No scratches or anything but came at 82% battery health so for the price I think the battery should have been replaced but that’s now a you problem

Over heats and shuts off. The battery life wastes too fast and I’m constantly recharging it

For this to be a refurbished phone it does not look like it it looks brand new and works great.

Great purchase works great , looks great and with everything included it’s worth the price

Display resolution is really nice, better than the Xr but battery life is a little low

OK I confess I didn't open the box. I needed a iPhone XS or newer to trade in at Xfinity for a $600 credit towards an iPhone 15 Pro Max. Bought this for $269 from Chris (great service!) at Best Buy Portsmouth and drove straight to Xfinity and traded it in. Score!

Works great, feels good and runs like new definitely a winner on this buy!

Best deal!!! I couldn’t have done it better that shop at Best Buy

Phone came in good condition except battery was at 78 percent capacity. This was gift for my child. Can you imagine having to decide if it’s better to convince a child to return his gift. The restocking fee heart breaking. Best Buy Just change the battery. The box it came in was damaged.

It is just like the iphone x but better! I like it

iPhone XS flawless no scratches at all even though it’s refurbished, thanks.

Traded up from iPhone 6s; this works for me! Of note is the excellent customer service online as well as in store--great individuals. Highly recommend Best Buy Team!

The battery health on this phone is terrible . The phone does not charge pass 80% most of the time . The battery dies quickly . It is not worth it . I had it charge all night only for my alarm not to go off in the morning because the battery was at 3% when I woke up . It runs slow at times . You have to constantly keep it charge for battery life yet it will tell you the phone can’t go pass 80% because it is too hot when it is not .

This Item An Very Great Device That Has Some Great Screen LED Options Also Comes With A Lot Of Specs Etc. Love It!

I wanted a black one, but grey is ok. Works great.

These phones are crap, bought my mom a phone and battery didn’t even last. Then she took it in because we just got it and the staff at Best Buy were extremely rude to her. DONT BUY THESE PHONES FROM BEST BUY

I was sent to multiple stores to get an unlocked phone. There must be others that get a plan from the employer but have to supply a phone themselves. The one i found was old and overpriced, not even 5G (my misstake for taking that for granted)

I like this model for me its good i recommend i phone xs