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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.1 out of 5 stars with 323 reviews

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Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers love the excellent condition and outstanding camera quality of this pre-owned iPhone XS. Many appreciate its functionality and performance, along with the attractive price point. However, some customers reported issues with battery life and occasional screen problems, while a few experienced difficulties with buttons or speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 323 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    SW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working pretty GOOD, good camera and look great!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Easy as can be!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience of ordering and pickup was seamless, especially considering I had broken my previous phone the day before! Really impressed, phone works great and is in perfect condition.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No scratches or anything but came at 82% battery health so for the price I think the battery should have been replaced but that’s now a you problem

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    No good. Do not buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over heats and shuts off. The battery life wastes too fast and I’m constantly recharging it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Excellent condition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this to be a refurbished phone it does not look like it it looks brand new and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase works great , looks great and with everything included it’s worth the price

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    iPhone XS review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display resolution is really nice, better than the Xr but battery life is a little low

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought it and traded it in at Xfinity Mobile.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK I confess I didn't open the box. I needed a iPhone XS or newer to trade in at Xfinity for a $600 credit towards an iPhone 15 Pro Max. Bought this for $269 from Chris (great service!) at Best Buy Portsmouth and drove straight to Xfinity and traded it in. Score!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    B

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, feels good and runs like new definitely a winner on this buy!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Jose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal!!! I couldn’t have done it better that shop at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came in good condition except battery was at 78 percent capacity. This was gift for my child. Can you imagine having to decide if it’s better to convince a child to return his gift. The restocking fee heart breaking. Best Buy Just change the battery. The box it came in was damaged.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great phone :)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just like the iphone x but better! I like it

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    iPhone XS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone XS flawless no scratches at all even though it’s refurbished, thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Phone; Great Best Buy Team!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded up from iPhone 6s; this works for me! Of note is the excellent customer service online as well as in store--great individuals. Highly recommend Best Buy Team!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery health on this phone is terrible . The phone does not charge pass 80% most of the time . The battery dies quickly . It is not worth it . I had it charge all night only for my alarm not to go off in the morning because the battery was at 3% when I woke up . It runs slow at times . You have to constantly keep it charge for battery life yet it will tell you the phone can’t go pass 80% because it is too hot when it is not .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Item An Very Great Device That Has Some Great Screen LED Options Also Comes With A Lot Of Specs Etc. Love It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a black one, but grey is ok. Works great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad service and bad quality phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are crap, bought my mom a phone and battery didn’t even last. Then she took it in because we just got it and the staff at Best Buy were extremely rude to her. DONT BUY THESE PHONES FROM BEST BUY

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced and old

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sent to multiple stores to get an unlocked phone. There must be others that get a plan from the employer but have to supply a phone themselves. The one i found was old and overpriced, not even 5G (my misstake for taking that for granted)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good size

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this model for me its good i recommend i phone xs

    No, I would not recommend this to a friend