Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $299.99
Price Drop
The previous price was $329.99

Customer reviews

Rating 4.2 out of 5 stars with 229 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 229 reviews
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Where do they find these mint phones? Seriously

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never gotten an iPhone refurbished,especially not one from a few generations back. I expected to see minor wear marks, even if very well inspected. From a careful owner. What I got was a 4 year old model that if it had come sealed in the Apple box I would have thought was brand new. It made me realize these have gotten so good generationa over generation improvement are not trivial but effectively difficult to notice. I have owned every model year except the original (owner since iPhone 3GS which really was “ Twice as fast, for half the price.” The slogan at the time. I downgraded to this from an iPhone pro max 14 and honestly, I’m not missing much phone wise and have 500 bucks. That said, I’ll probably upgrade after the surprising experiment next year.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Good condition

    Rated 5 out of 5 stars

    For pre-owned phones go to Best buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone 11 pro max came in a great condition. The setup was very easy, the camera was good, no scratches, the battery is good and the phone looks like new. When it was delivered the battery was 0% I was worried. After changing it to 100% it took almost a week before the second charge. I bought it for my daughter and she is very happy and loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 4 out of 5 stars

    iPhone 11 pro

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase! First time buying a refurbished phone, so we’re pleased that this phone was very good!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works Well

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked very well for me. Like new condition, 98% battery life. No complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I hit the jackpot with this phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this phone. I was very skeptical buying pre-owned, however, I feel like I hit the jackpot with this phone! Aside from some, scratching on the screen, which you can only see in direct light, this phone looks and works just like it was brand new. Absolutely no scratching on the back. The battery life is at 89% battery health. Everything is fully functional and works perfectly. Like I said, I feel like I hit the jackpot! Absolutely nothing to be upset about with this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted an 11 and Best Buy is the only one with one for a decent price. I love it so far, no issues :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and beautiful good changer and good battery

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    I phone 11 pro

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone so far no issues no scratches. My mom is happy with her gift!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Damage product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone was cracked on the back by the camera and had a couple of dents. Speakers sounded like static. Description did not describe these defects

    No, I would not recommend this to a friend
  • Cons mentioned:
    Late delivery

    Rated 1 out of 5 stars

    Late and damaged delivery

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item delivered two days late, package was open and one side of hard cover was broken.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Pre-Owned iPhone 11 Pro

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this iPhone 11 Pro for my wife. She loves it works great like a brand new phone. The iPhone pro 11 was excellent condition. No scratches no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 3 out of 5 stars

    Great Camera, but not 5g

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phone. I love all Apple products. It has a great camera but it is only 4g so it’s a bit slower then the 12 I just had.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Apples iPhone 11 rocks!

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple, iPhone 11 it’s a fabulous product can’t complain about it recently, picked this up as a business phone preowned but still an amazing products

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Best price

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone 11 Pro is an impressive smartphone, offering a seamless user experience and cutting-edge features. With its stunning Super Retina XDR display, powerful A13 Bionic chip, and remarkable triple-camera system, this device takes mobile photography and videography to the next level. Best Buy's more affordable price for the iPhone 11 Pro makes it the ideal destination for tech enthusiasts who want to enjoy the remarkable features of this device without compromising their budget. Along with their friendly and knowledgeable staff, Best Buy ensures a hassle-free and enjoyable shopping experience, solidifying their position as the superior choice for purchasing the iPhone 11 Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Gets the job done in 2023

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fine. Can't beat the price. It is an almost four year old phone so updates will only be for another year or two. If you're needing a new iphone and you're coming from an iphone 6,7, or 8 then this will be like the future in your hands. If you're coming from a xr or xs then keep that. It's the same ol, same ol. Camera is fine. Battery was at 85 percent capacity so make sure you check if your buying it best buy used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 11 pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's triple-camera setup, fast A13 Bionic chip, and sleek design, the iPhone 11 Pro is one of the best smartphones on the market. The cameras excel in both photography and videography, The OLED display is gorgeous, with deep blacks and vibrant colors.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Good condition

    Rated 5 out of 5 stars

    Apple- Pre-Owned iPhone 11 Pro 64GB

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in great condition! Love the features (very nice camera). Just the right size (not to big/small). It is easy to use and looks awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Good condition, No issues

    Rated 5 out of 5 stars

    Plased with used iPhone 11

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It holds its charge ten times longer than my previous iPhone 8, and it works beautifully in every other sense as well. I am very happy with the clarity of the display and camera, with sharp photos every time. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Good condition

    Rated 5 out of 5 stars

    Pre-owned in excellent condition

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I purchased a pre-owned phone. There were no scratches or any marks on the front or back. Looks and works like a brand new phone! Very happy with Best Buy making sure they are selling excellent quality pre-owned items. And love Apple products of course. And a shout out to the sales person who helped me over the phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Absolutely love the color of this phone!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the color of this phone! The camera quality is pretty good and so is the display. The battery life it’s the best but still lasts me all day. I’ve also really enjoyed the size, I personally prefer a smaller phone so it’s a perfect fit for me!

    I would recommend this to a friend