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Customer Ratings & Reviews

Your price for this item is $269.99

Customer reviews

Rating 4.2 out of 5 stars with 276 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers love the excellent condition and impressive camera quality of this pre-owned iPhone 11 Pro. Many appreciate the long battery life and smooth functionality, finding it a great value for the price. While some noted minor screen imperfections, the overall positive feedback highlights its performance and appealing features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 276 reviews
  • Rated 1 out of 5 stars

    KarenM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone speaker did not work and I had to return the product. Very disappointing experience.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Price compare to condition.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t the condition I expected for the price. The item was over priced for the condition.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend the battery jad no life left dies before the day is done and barely using it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phones don't last

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quit working within a few months. refurbished phones from best buy are garbage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I have to pay to return a phone that is defective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would like a new better phone shipped to me. as soon as possible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhones is trash in going to bring it back to the store

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They scam people the phone back camera is not working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do refurbish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was defective didn’t activate until after last possible return date

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No original charger, late shipping to expensive for

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very bad it’s not working properly very dirty

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Happy December

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is kinda slow everything else is ok good apple device

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not vert good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these phones and best buy sold them to me with bad batteries. Batteries could barely hold half a day charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery was not good. Also, if you wanna return the phone. They are ganna charge you 45 or 49 dollars. I will never buy something from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working and won’t turn on and it has only been a couple of months

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Condition

    Rated 5 out of 5 stars

    Great New Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone just as advertised in like new condition. Came with charger and box. Have used for two weeks and seems to work perfectly so far. Battery life is good, much better than my old iPhone 7 :)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has been solid so far, no issues, battery life has been okay too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Condition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought as a gift! The receiver had previously purchased one on eBay, but it was so scratched and damaged, he sadly returned it. I was so pleased with the excellent condition of the phone. My concern was the battery, but it is running well so far...

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    My new purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean no scratches came with the charger and came faster than expected. I’m enjoying my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love Apple and iphone. Its small, thin and very usable. The green color is gorgeous!

    I would recommend this to a friend
  • Cons mentioned:
    Scratches

    Rated 5 out of 5 stars

    Good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everythings fine about the phone. Setup well and connected to my carrier perfectly. Although there are a few scratches but I’m definitely not complaining about that knowing its been used before.

    I would recommend this to a friend