Customer Ratings & Reviews

I bought this phone about 2 weeks ago. Let me just say it's in really good condition. It does have a few scratches around the corners of the phone, and tiny scratches on the screen, but nothing that is terribly noticeable. The camera's work and look amazing. The speakers work well, and I can hear crystal clear when on the phone with someone. All the buttons work, I can't find a big flaw that would alter my rating in anyway. I would suggest for someone who isn't looking for mint condition phones to get this. I had an Iphone X and finally convinced myself to upgrade, I couldn't be more happier. With the price as well.....yeah it's a 5 star! (Not to mention the battery last 8 hours from 8a-4p of me working and when I get home last me all day of scrolling on tiktok until 10pm for bed and that's when I plug it up.)

It's triple-camera setup, fast A13 Bionic chip, and sleek design, the iPhone 11 Pro is one of the best smartphones on the market. The cameras excel in both photography and videography, The OLED display is gorgeous, with deep blacks and vibrant colors.

Absolutely love the color of this phone! The camera quality is pretty good and so is the display. The battery life it’s the best but still lasts me all day. I’ve also really enjoyed the size, I personally prefer a smaller phone so it’s a perfect fit for me!

Great phone at a great price. Works as expected. Great condition. Set up was simple

Phone was in great condition! Love the features (very nice camera). Just the right size (not to big/small). It is easy to use and looks awesome!

Great condition. Love the camera everything looks so clear and the battery lasts more than I imagine.

This phone is amazing the battery life is amazing and the camera is the best 10000% recommended

The phone works great and in excellent condition. The packaging however was not very secure.

This is the second used iPhone I've purchased at Best Buy, each time they were in perfect operating condition, including the battery. if you need to return it, you will pay a "restocking" fee, but I'm 2 for 2 and will definitely consider purchasing again in the future.

Nice phone and a decent deal. The plastic aftermarket packaging was horrible. This was a gift and I had to find another package. Other that that it was just like new.

Good solid phone, this one has lasted my son the longest. Personally i am not a fan of apple but so far this one has proven to be worth the cost. Even though it was used it was in perfect conditions when purchased.

It's fine. Can't beat the price. It is an almost four year old phone so updates will only be for another year or two. If you're needing a new iphone and you're coming from an iphone 6,7, or 8 then this will be like the future in your hands. If you're coming from a xr or xs then keep that. It's the same ol, same ol. Camera is fine. Battery was at 85 percent capacity so make sure you check if your buying it best buy used.

It's really a great phone it lasted me a long time. But after a while you know it was time to get a new phone, also everything was in excellent condition

This iPhone 11 Pro is an impressive smartphone, offering a seamless user experience and cutting-edge features. With its stunning Super Retina XDR display, powerful A13 Bionic chip, and remarkable triple-camera system, this device takes mobile photography and videography to the next level. Best Buy's more affordable price for the iPhone 11 Pro makes it the ideal destination for tech enthusiasts who want to enjoy the remarkable features of this device without compromising their budget. Along with their friendly and knowledgeable staff, Best Buy ensures a hassle-free and enjoyable shopping experience, solidifying their position as the superior choice for purchasing the iPhone 11 Pro.

It holds its charge ten times longer than my previous iPhone 8, and it works beautifully in every other sense as well. I am very happy with the clarity of the display and camera, with sharp photos every time. No issues at all.

I really like the quality of this phone. It got here really quick in perfect condition and overall is great, it is fast and has no problems. Definitely recommend!

Great phone. Excellent performance for the age but would recommend a larger storage size for a future purchase.

This phone was inexpensive came earlier than expected and has been functioning at its best for months now couldn’t be more happier

While I liked the upgrade from my old I-Phone 7, The refurbished phone that I bought started giving me serious issues, 20 days after the purchase. All of my aps kept popping open, uncommanded. That stopped a couple of days later, but then I wasn't able to close out some things that I had open. I would have to turn the phone off and then turn it back on. I went to the BEST BUY store to see if it was something that I was doing wrong. The GEEK SQUAD girl ran a test on the phone and found that there were "dead spots" on the touch screen. It being out of store return policy window (which is 14 days for refurbished phones), I had to contact the "warranty company". They gave me instructions on how to start the return policy for replacement. Their email came through within minutes. I submitted the reply that they requested and that was now 2 days ago. Their first email said that they would review my issue and send me another email with a return address label to take to the UPS store free for shipping. I asked how long it would take to get the phone replaced, their response was "oh, it'll take a few days". My lesson learned here: Don't buy the refurbished phone, spend the extra money and buy the new phone!

Great phone. It is like new. We are very pleased with the outcome. Fast and easy process and phone is in mint condition.