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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 261 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 261 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone the best one I’ve had so far I would recommend it iPhone 14 Pro Max

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great. Transfer of all information to new phone from old phone was easy. Follow up customer service was very good. But I was disappointed that when I bought the phone, the representative told me it would come with two years of AppleCare. Which I am finding out now is that it will not But because I am a total Best Buy customer the squad could help me if it ever broke repairs would be made in a discounted rate.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great iPhone

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Almost new condition! Definitely buying from Best Buy for my iPhone needs again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Used IPhone 14 Pro Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new phone. I didn’t realize it was used until I got home and was reading the receipt. I asked them about a warranty but they only have them for new phones. How awful.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone was in perfect condition. Just like new no scratch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I PHONE 13 PRO MAX (:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super smooth pick up and buy decent price for the new upgrade

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 16 Pro Max

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really good and it runs better and it’s just a better phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality device everything works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy reconditioned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome, was not sure about reconditioned but no issues and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbish = no AppleCare.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was a refurbished and we didn’t understand that when you purchased a refurbished phone you’re not allowed to add AppleCare to the product. So we returned so we buy a new one …...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This phone is noice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and a much needed upgraded! Would definitely recommend if you are in need of one too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Buy fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent happy with phone, however I don’t recommend UPS 4 times it took to collect this package

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purple 14 pro max

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s work perfectly and it my favorite color. I would recommend this item!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality phone has good features good camera overall good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy that i ordered this phone Excellent Condition like new no scratches at first i was scary but when i got it i was so happy i got what i wanted to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it works great gcsgff hi jk dhcfhkffvnfxsjthbcxfgb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was in excellent condition, new battery and served me well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Excellent value. This is a great phone for business use. It's mainly used for the easy to use interface and high quality camera for documentation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Niceyhyu6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice nice vhjyyyyyyyyyyyyugyhhhhuuuuuuuuuuuuuuuuuu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift for my mom and she loved it

    I would recommend this to a friend
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