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Customer Ratings & Reviews

Your price for this item is $74.99

Customer reviews

Rating 3.6 out of 5 stars with 286 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

69%
would recommend
to a friend

Customers are saying

Customers are pleased with the Pre-Owned iPhone 5s 4G LTE with 32GB Memory Cell Phone, but there are some concerns about the battery life. Some customers have reported that the phone does not stay charged after a short period of time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 286 reviews
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall apple is once again favorite mobile for me

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Risky bet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, the phone i got was very damaged, cracks in all corners and not really well preserved, it is pre owned and that was the risk i took, other than that it works, just look bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really not happy with the product and it is working fine at first week and then not able to charge. I will not recommend this product. Even I am not interest to give 1 star. Be careful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working on trying to get a replacement since this one hasnt worked right since activating it.. Thr speaker doesnt work so you cant hear no calls..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible with verizon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not realize incompatible with Verizon when purchased, and disposed packaging before we tried, so cannot return. Using for now as ipod. So much for saving money on next family phone...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With in 3 days the phone completely stop working..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I was expecting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not interested I was Disappointed when I saw it not good quality and I was unable to used it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cracked Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the used unlocked phone and was surpised to find it cracked and without earphone :-(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damage phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They send us damage phone . there small crack on back and ring button is damage

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone arrived damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with this one. I know it was used, but was badly damaged

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This phone could not keep a charge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrated that this phone made it through the tests to be resold.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOPE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PHONE WAS SET UP FOR ANOTHER COUNTRY, IT HAD TO BE RETURNED

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t use internet on iPhone without WiFi. Dont Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't believe it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not worse it was dent scratch and in all looks bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone came so dirty has a lot of scratches........

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was dented and screen had many scratches

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paper weight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is in pristine condition. I purchased this phone because it said in the description it was unlocked and will work with my carrier ATT. It was locked to another carrier. After many phone calls to Apple, ATT, and best buys 3 rd party vendor. No dice the phone is NOT compatible with ATT. So the paper weight is returned. Total frustrating experience. Total waste of my time.Best buy needs to screen their 3 rd party vendors better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't understand how this store can sell such garbage!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was a very good value and worked very well. I recommend you use it with simple mobile because the service is amazing and is very, very cheap.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    refurbished phones not tested

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone arrived today and will not charge even half way, additionally, they do not tell you there is NO SIM CARD included. this is an additional purchase and may have to go through a carrier...c/s sending return envelope and label, so further delay to get new phone. will not do this again. this is a common problem, turn out they do NOT test phones before selling

    No, I would not recommend this to a friend