Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 3.3 out of 5 stars with 712 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.5 out of 5 stars

  • Camera

    Rating 3.7 out of 5 stars

  • Battery Life

    Rating 3.4 out of 5 stars

61%
would recommend
to a friend

Customers are saying

Customers frequently mention the good condition of the Pre-Owned iPhone 6, praising its clear view and great pictures. However, they also commonly complain about the phone freezing regularly, which can be frustrating when needing to take quick action. Some users also express dissatisfaction with the battery life, requiring constant charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 712 reviews
  • Rated 1 out of 5 stars

    Returned it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldnt turn on even with a full charge battery so returned it the next day

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Scared at first - Pre Owned

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning was hesitant to get a pre-owned phone but with the assurance that Best Buy keeps providing I was sure it will be a good purchase and it was. Thank you! Works perfect!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible it over heats

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dies fast they sent me a phone with a bad battery

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, has a few scratches, as expected, on the body (nothing a cover can't hide) but the screen and software are perfect! I would definitely buy from here again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the product as the battery was dead in 1 hour of use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone good price secondhand

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this phone for my daughter. It was refurbished and looked like new. Didn’t ship with factory accessories. Otherwise, very nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone does not work, waste my time. Doesn’t charge at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The product is bad, it’s battery is bad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery charges so long and discharge for 5 mins. Bad product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't hold a charge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Botton broke won't hold a charge I wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is okay but I had to go Though four phones before I got the right one to work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    pre owned great deal...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive bought a few of these for my family. some times they come with a few scuffs but nothing major. Great way to go if you want to save some money.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezing and open the App by itself on the 3th day of use .I can’t return to Best Buy because it past 14 day including the day I put the order in. It was birthday gift didn’t open right away past 3 day of their policy which doesn’t show online thay just have it in store .So disappointed I will never buy nothing from Best Buy specially online!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought phone as a gift, they love it.it works perfectly. They are very happy with the gift. I am very happy with this purchase. Shipping was very fast and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We all know iPhone 6 will be obsolete in a few more years so as along as it is still functional for The remaining years, I will approve this rating!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IPhone Purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a refurbished unlocked IPhone from Best Buy, only to find out that a bill is owed with another company and I’m not able to use it. In addition they are telling me that it is outside their 14 day return policy and there is nothing that they can do

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen wasn’t original and phone stopped working

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s okay I guess

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has times where it loses connection from phone calls and sometimes randomly turns off

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone! Like New!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say I can trust buying a pre owned iPhone from BestBuy because they make sure the conditions are like new! I had no problem activating it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the phone can tell that the screen coming off.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unfortunately, had to return it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone would not connect to my home internet unless it was within two feet of router.

    No, I would not recommend this to a friend