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Customer Ratings & Reviews

Your price for this item is $139.99

Customer reviews

Rating 3.6 out of 5 stars with 709 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 3.9 out of 5 stars

  • Camera

    Rating 3.8 out of 5 stars

  • Battery Life

    Rating 3.0 out of 5 stars

69%
would recommend
to a friend

Customers are saying

Customers are impressed with how well the phone works overall. However, there are some recurring complaints about the product. Many customers have issues with the touch screen, reporting that it is not very responsive. Others complain about the battery life, saying that it does not last very long.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 709 reviews
  • Rated 4 out of 5 stars

    a great iphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the iphone come as good as its said, and it is funtioning like new.I am happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great iphone for my brother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. Great phone. The phone was pre-owned but it was in Great condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was a good selection !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like it, everything came in good condition.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cosmetically very nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem is the battery life sucks! Think it needs a new battery

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has no problem using the phone. It looks new. He has had it for about a month no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone 6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had scratches all over the phone but working good so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE "REFURBISHED PHONE"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE NEVER HAD A PROBLEM WITH ANYTHING THAT I HAVE BOUGHT FROM BEST BUY. THEY SHOULD BE ASHAMED FOR RESELLING THIS PHONE. IT LOOKED BEAT UP/BANGED UP AND THE MAXIMUM BATTERY WAS 68%. THIS PHONE SHOULD NOT HAVE BEEN SOLD AS REFURBISHED IN THE CONDITION IN WHICH IT WAS RECEIVED.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone at a great price !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe how incredible easy and pain less it was to get my daughter the replacement phone she need it...I’m a very busy person travel a lot and it was great to just go to best buy.con browse choose click order and get my order deliver to yourstore thanks again guys you made my kid really happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I wanted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few years Back I bought my first iPhone from Beat Buy, a refurbished 6s Plus. I love the 6! But with my iPod recently turning “obsolete “ due to its age, I needed something to take its place. I bought a 6s with more storage capacity for my music, and the smaller size fits nicely in my pocket.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and everything is working fine since 2years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    phone arrived in good condition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived on time and in good condition. works as expected so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Came with a battery that needed changing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my son's Christmas present. First time he used it the battery died after an hour. Checked the battery condition in "systems" and it said it should be replaced. This is my first time buying anything pre-owned, but I assumed since buying it through Best Buy, they would have ensured it was in good shape and if anything needed to be replaced or fixed it would have been done before attempting to resell it. Will now have to take it back and see if I can get another replacement. This just added to my disappointment for Best Buy that I already had, as before Christmas I also ordered new Earpods that were guaranteed for pickup in an hour, only to be told a few hours later at the store that they weren't delivered yet, and then to receive an e-mail from Best Buy the next day to say the item was no longer available and my order was cancelled.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Phone For Kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It had chip by headphone jack and have really bad battery! But I love My Phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great shape for refurbished.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone everything works like it should good deal for the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my son works great no issues at all worked great with are phone service only little visible cracks on the side of the phone but you can not see it unless you take a really good look at it plus he has it on his case all the time. Will definitely order another on later on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy, Stylish

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is ready out of the box, absolutely love its size and style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone looks brand new and works like a new one too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone arrived packaged in a generic smartphone box but was safely contained. There was no visible damage. Everything works as expected. Battery life is shorter than most modern smartphones but that isn't surprising.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great gift for my daughter...............

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refurb ipnone 6s-received with defective battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete trash, dings scratches dead pixels. Geek Squad said battery was in 70% range. Apple considers below 80% to be defective. Returned it immediately. They were very aplogetic. Ordered an "excellent" condition 6s form best buy, look for me review

    No, I would not recommend this to a friend