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Customer Ratings & Reviews

Model:
7 128GB GOLD-RB
SKU:
6400045
Your price for this item is $139.99

Customer reviews

Rating 3.8 out of 5 stars with 1317 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers consistently note the excellent condition and reasonable price of the pre-owned iPhone 7, along with positive feedback on its ease of use and camera quality. However, many customers reported concerns regarding battery life. Some also mentioned minor cosmetic imperfections or issues with the phone overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,317 reviews
  • Rated 1 out of 5 stars

    HORRIBLE choice, disaster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was guaranteed to be UNLOCKED phone WILL NOT WORK on ATT network. Phone has issues, and WILL NOT WORK

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't take photos properly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works but when used to take pictures it is covered in green squares.... Sometimes a couple and sometimes the whole screen...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple 7 - NEVER BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone has a hardware issue coming down from Apple that all of a sudden you can no longer use the phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked perfect for about 6 months and now it’s crashed. Won’t turn on the home button wouldn’t work! Needless to say I’m not real pleased at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Elite trans woman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the most unbelievable experience with Best buy in this phone that's all I will say they need a new sales manager at the 5th avenue location

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save Your Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera doesn't work. The phone does not switch to headphones when you plug in Apple corded ear pods... What a complete waste of money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 7 review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone lasted a good week. My SIM cards wouldn’t read. I had Verizon and t mobile still no service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money, save yourself time and upgrad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone stopped working on day 2. It would always be in search mode even after the updates. I returned it. Not the best refurbished Apple I’ve purchased.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was fine at first, then two weeks went by and the screen had vertical lines on the screen without and damage to the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    product was damaged

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product was damaged. There was no description or picture of i. Be aware to spend your hard earned dollar

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was not unlocked! It Does not get network, only wifi. I am Really dissatisfied with this phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone had a non functional camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone they sold me had a camera that was totally non functional. I was able to return it but it was frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret buying this phone because the sound system doesn’t work at all.when somebody call you don’t hear the sound and they don’t hear you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy a refurbished iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash. Do not buy a refurbished phone from Best Buy unless your want to buy one twice. This product was absolute garbage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 7

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't receiving it yet :-( it said delivery by Dec. 8th and not even close to getting here according to the tracking info.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy used iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 20 days of using this device the fingerprint button damaged even it’s not fallen I will never buy an open box or refurbished item ever.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 7 listed as "excellent condition"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dead on arrival. Didn't even work for 5 minutes before dying completely. Awful. Not recommended in the least.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! I was sent a different phone and when I returned I was charged a restocking fee for something that wasn’t my fault

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker sound no good!! It’s a thumbs down for me. A big disappointment!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    it was not what I thought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was unlock but it was own by another carrier so it had to be return because you had to go let Metro open it up

    No, I would not recommend this to a friend