Customer Ratings & Reviews

Item as described with very little signs of wear. I think I got a good deal. I would hesitate to buy again should the need arise. Shipping was fast and pick up was easy.

This phone looks like new and works perfectly. The battery charged to 100%. Very happy with this purchase. I just got it and will have to see how the battery performs but it looks good right now.

I received the item earlier than expected, which was a great shock. The phone is excellent and working just fine. I would recommend Best Buy to everyone I know. Thank you. I’m a satisfied customer.

The re-furbished I Phone works great. Looks perfect . I save a bundle. I totally recommend buying refurbished phones from Best Buy. The customer service at the store where I picked up my phone was excellent.

I BOUGHT THIS FOR GRANDDAUGHTER AND SHE JUST LOVE THIS PHONE

Love the phone and all the storage space! Awesome phone at an awesome price! Bought one of these for my two daughters as well once their iPods finally died. A great deal!

I purchased this for my kid because iPhones just last longer. The item came in perfect condition. Not a single scratch or mark. It works perfectly. Honestly could ask for a better used phone.

I got a pre-owned iPhone and it came dirt like actually dirt on it, easy to wipe down but concerning that it didn’t get done before being sold. Also it’s getting really hot while being plugged in. The also said that if I wanted to pick it up it would be end of April so I opted to have it shipped to me which was $25 and it turns out the shipped it from the store that like less then 5 miles away so why could I have picked it up sooner? They have curb side pick up....

The phone was in great shape with all the charging tools included. It hooked up great for my son in Verizons service.

Excellent value! Phone is repackaged in like new, untouched by human hands condition. Supplied charger and cable are not from Apple. No headset is included.

Be sure to check whether your phone service is CDMA or GSM Network. My Sprint SIM card is CDMA, the phone is unlocked for GSM network, so service didn’t connect. Waited too long beyond the return policy and couldn’t exchange.

Was a bit scared of this purchase but when the phone came in it was intact. Definitely worth the price. Battery life was great and overall the phone was in great condition.

My daughter loves her "new" phone. It looked new. It came with a charging cord (generic, not Apple). We DID have to get a SIM card from Sprint, but it was free of charge. She has had it a few months now with no problems. Would by again.

I purchased this phone for my mother. Didn’t want to spend a lot but one that met her needs... phone book, texting, and making calls. So far it works fine, no issues (knock-on-wood).

Would not buy again, battery life on this one is only one day

the screen got strange colors and a yellowish tone .... battery is very very bad couldnt even hold a day of not use at all... the nfc tag for cashless payment didnt work either

Apple has a super easy way to transfer all your settings from the cloud you can set up in just minutes; don’t forget you have to move your Sim card, and that’s ultra easy with a paperclip.

I was concerned about getting a refurbished phone but it has been working great and as if it was new. I have not had any difficulties with it as of yet. Shipping was super fast.

The phone is in good condition but I have problems with the home button and touch capabilities. So, not very pleased with this purchase.

Enjoying learning the ropes on my first iPhone (7). Can't seem to charge with the charger that came with phone, but son's charger works just fine. Looks brand new!