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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 3.7 out of 5 stars with 459 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

71%
would recommend
to a friend

Customers are saying

Customers find value in the beautiful design and good condition of the Pre-Owned iPhone 7 Plus 32GB (Unlocked). However, some customers have expressed concerns about the phone being dirty and having scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 459 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I loved this product and easy to use will suggest for my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase worth your money. It’s was like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase worth your money. It’s was like new.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone Works Poorly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker works very poorly. Without putting it on speakerphone you cannot hear the caller on the other end. Disappointed with the quality of this purchase.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    upgrade from iPhone 6+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed help activating SIM (unlocked phone). No Geek Squad available. Took a lot of time to get past that

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended came in great condition. No scratches or dents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of 2 pre-owned iPhone I bought. This was is excellent! Very pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for carriers except Verizon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Verizon unlocked, great phone had to return because not Verizon phone . Otherwise great phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lot of scratches and big dent on the back side

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with the purchase, i know its pre owned, but the price is not worth for this phone with lot of usage. i lost the first shipment, it was never delivered to me, and then i revceive this phone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this phone for my son. Although it's a iPhone 7 it's still a good and reliable phone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Heading says “Unlocked” but it isn’t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heading said “unlocked” but after a trip to Verizon and 2 trips back to Best Buy, we found out the extra fine writing at the bottom of the info said only unlocked for just a few carriers...which I know of no one with those! Even the Best Buy associate had trouble . Ended up having to return it and just buy something as a gift that truly wasn’t what I wanted to begin with. Helpful associate but I don’t recommend buying something pre-owned. Disappointing to say the least!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 7 Plus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition, bought it pre-owned but looked pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves this phone, better ease and battery life than 6+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a friend, she loves it easy to use must have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not experienced with iPhones but this phone is really fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a very good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My item came in good condition and all is great so far☺️Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money to buy refurbished. Works and looks good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    slight scratches and matte black color chips off.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are scratches which I expected but it has so many color chip off the matte black phone i was slightly sad but it can be covered with a case. This also doesn’t have the headphone adapter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I stopped in the store to see if i could find a phone for my grand daughter. The young lady that helped me with my purchase and answered all my questions was wonderful. I decided on the iphone 7 plus. My grand daughter loves it. This is the second phone i hzvd purchased at Best Buy. Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Renewed Used iPhone 7 Plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked brand new. Very pleased. Battery has been good so far

    I would recommend this to a friend