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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.1 out of 5 stars with 1385 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.4 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.9 out of 5 stars

79%
would recommend
to a friend

Customers are saying

Customers value the good condition and affordable price of the pre-owned iPhone 8 64GB, frequently praising its ease of use and camera quality. While many appreciate its performance and size, some buyers noted that the battery life could be improved and that minor cosmetic imperfections were sometimes present. Overall, the unlocked nature of the phone is also a plus for many customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,385 reviews
  • Rated 1 out of 5 stars

    The phone was damaged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cell phone's speaker is damaged and it doesn't sound correctly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delivered tonight, doesn't work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered tonight and it doesn't work. I went to go initiate a return for a defective product, and Best Buy shows they will deduct $45 for a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bullsheeet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got, never got a refund, never delivered. Driver said it was damaged 3 hours later and I never got it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy preowned

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last and sketchy service. I should have saved my money to buy a new phone. Needed one quickly in a pinch. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Had problems.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with refurbished phone. Returned it and got a new iphone, 10XR. This one works fine.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice phone, but issues with speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone speaker is fuzzy and makes it hard to hear the other person.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone did not work upon arrival, so I returned it but am still waiting for my refund...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone came with scratches all over!! I returned it to the store the same day I received it. I couldn’t believe it. How is it possible you sell damaged things. Bad experience buying at Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quit working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone stopped working after a few weeks. Not sure if it has anything to do with it being pre-owned.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Scratches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the phone but its screen and side is so bad.I want to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone good business bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first iPhone I got was junk had to send it back and then now waiting on the next! Hopefully it’s not like the previous! It was refurbished yes but you would think they checked all the speakers before reselling or even buying it!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Description said the phone was unlocked but when I went to activate it the phone was locked. I would not purchase a used phone again. They did give me my money back so that was good.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Tried new sim card, did not work. Could not get signal or keep calls. Kept going to SOS Only mode.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buyer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was great but the phone doesn't work properly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked in a pinch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage! I would never own this phone as it was a loaner while my I phone 13 was getting shipped! Due to problems with the processor shutting down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible phone. Im sorry I even let them talk me into purchasing this. One more reason I will never go back to this particular store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    pre-owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a lot of scratches on pre owned $400. web site don't provide pictures

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Audio issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time purchasing a re-furbished iPhone. I've owned an iPhone since they first became available. There is clearly something wrong with audio on this one. I am dropping calls every day. I can hear caller, they cannot hear me. So disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Keeps dropping calls and beeping. Then it stays with no signal for a minute.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself moved slow & trying to sign up for a new Apple ID on the phone was impossible for whatever reason , I didn’t even have it longer than 30 minutes before I returned it !

    No, I would not recommend this to a friend