Customer Ratings & Reviews

i can't hear the other person on the line. i have to constantly talk on speaker phone. My battery dies quickly

Phone was good if that is what you were looking for. Since unable to take out of box and examine, it ended up too small for me.

This I phone was returned due to it not being compatible to are to are Provider. It was very reasonable for the price .

My phone was minor crack on the touch button. I ordered the phone online and picked at store (06.08.2023). Last week, we were opened the pack and noticed that damage. Yesterday(07.03.2023), I went to store and try to return or replace, Best Buy store customer service was said me, they cannot changed, because over the 15 days return policy. But we did not use the phone a single day. If you need you can check it

The bottom speakers do not work on this phone. Just going to deal with it as is because the price was ok and the shipping was fast. A compromise for sure. Might not risk a refurbished phone in the future.

I bought this for my child and she loves it. Everything works as it should.

My son needed a replacement after he dropped his phone when we went fishing in the ocean and there was no way we were going to dive into the ocean to retrieve it. I was surprised that his iPhone 8 still showed the location as the in the ocean until it lost charge and died. Fast forward to not wanting to break the bank so I went to Best Buy found this beauty and was pleasantly surprised in the amazing shape it arrived in. No issues with the phone although I must admit it would have been nice if the charging cable and cube were OEM but can't complain it was worth the cost instead buying a new one.

Great phone for a starter phone. My son loves it no complaints.

My screen had a few scratches out of the box and the phone is rose gold, not gold. Otherwise it works just fine. Also Best Buy should not say they sell unlocked phones if they do not. Unlocked phones do not lock to a carrier after being activated, they can be moved around.

For a proce like this you cant complain! Still a great phone for my grandpa and it pairs well with his hearing aid app

Purchased for my Son, arrived quickly and packaged well. Phone is in great condition with very little signs of wear and tear. Just the normal marks you would expect with a used handset. Battery at 92% Capacity

The phone arrived promptly. I set it up — and it worked perfectly

Got this for my son, he is loving it. I was skeptical at first, but glad I made the decision.

I never expected the mobile was super good condition like a brand new. Best things from best buy

Good phone highly recommended for any use if you don’t want a expensive phone

Absolutely amazing clean as brand new it's better choice than new phones even got a button home

It was in great condition. No visible scratches. Packaging was in good conditions as well and the phone functions well. Very nice! and the curbside pickup was quick and easy. Everyone was very helpful and friendly.

First version of the "Pre Owned iPhone", not so great. Within an hour of being home, the phone's earpiece volume was quite dampened. Point of fact, this IS NOT Best Buy's problem, it is the the Certified Pre-owned manufacturers for NOT having a basic check on "the volume" from the Apple Company in it's 101 basic checklist. Great news, I brought it back to Best Buy at the original store and they couldn't be more helpful, contrite and wonderful in the replacement/exchange process. THIS IS SERVICE, this is why you go to a REAL store and in the end are 100% Satisfied With Your Purchase. PERIOD!!!

Very good price, unlocked and works perfectly well

Bought this as a apple maps phone for driving! Love that it maintains the battery well (only charges when car is running)