Customer Ratings & Reviews

I bought this phone for my sister in law who currently stayed in Africa (Sierra leone) she loved the phone alot and she's still using it, great battery power

It is a great phone and paid for!! The guy who helped us , phone is for my grandaughter, was super helpful and made sure we got the very best phone with the budget we had to work with! Thank you Best Buy !! Thank you even more to the guy who helped us !!

I needed a quick replacement while my insurance was processing my permanent replacement for my damaged phone. Got a free SIM card from Verizon and this preowned phone worked great plus now I have a backup!

My elderly mother in law's phone took a little dip in the toilet so she needed a replacement, but, she did not want a new phone to try to learn how to use and especially wanted the physical home button. This met her needs and was a great price.

Perfect purchase. Battery seems new. Flawless purchase, botb ordering process and Hardware received extremely satisfied.

Didn’t receive ear buds, apple charger and phone get hot fast

It's like a brand new phone, even though it's used.

We were nervous about buying used, but it works great!

disappointed I could not find out if I could get protection for phone

Very happy whit my purchase very clean iphone works great

Phone is just like new no scratches and new battery. Everything appears to work - wifi, cameras microphones. Comes with a year warranty which is something you do not get with most refurbished phones unless you get it directly from Apple. I will definitely buy a refurbished phone again from bestbuy.

No problem encountered while using the phone. Appearance was sratchy but that’s expected already

Phone was in good condition with minor scratches and fair battery life left. However, the Penelope screws are sticking out of the bottom of the phone as if they are loose or to long.

This is a solid iPhone. I'll be purchasing another.

This Phone Came in like oerfect conditions. In love with it.

Worst thing I have ever bought ! I DO NOT recommend buying this . It was delivered to me on February 6th . No scratches , breaks or anything on the phone itself but however the battery health only held 88% . Mind you I bought this phone due my phone before this having battery issues , it wouldn’t hold a charge or anything so I’m NOT impressed with it . I had to go to the store and buy another phone yet again on the 14th . If you’re looking for an iPhone I suggest goin into Best Buy to purchase not ordering online .

Great phone! Work”s like new and the color is great

I came in I had a problem with the iPhones I purchased the young man assess the situation and replace my phones I thought he did an excellent job my interactions with your company has been one of the most pleasant experience I have had thank you so much for being so polite and accommodating.

The phone arrived 3 days earlier than expected. You can tell that the phone has been used because there’s minor but minimal scratches on the screen and on the back. This is a Christmas present so I haven’t done much with it except turn it on to see if it works and it turns on fine. I’ll probably update this review in a month.

Takes nice videos which is why we got it. Haven't hooked up with a calling plan yet.