Customer Ratings & Reviews

I didnt know this was a preowne I phone. I didnt get the help to get my phone set all the way up. The Agent lied to me about getting talk and text on my phone for a 1yr plan. He couldnt get the app to work and gave me back the phone and told me their was nothing more he could do and left me on my own. Their is something not right with this phone. It lock up at times app change on it own. I have been out their several times and still am haveing problems with the phone. I made an appointment with the Geek Squad to see if they can help me out.

Do not buy this phone. I purchased the phone is May. Upon getting phone it doesn’t not keep a charge and it doesn’t not keep phone service, I even called geek squad and they told me. There is nothing they can do about the phone. Refused to replace the phone with a working one

For the phone to be a used phone, it works like a new phone. I could not tell. I love it. It is just smaller than what I thought. It you like small phone then it is no problem.

no scratches everything works great! i love everyt

Good quality phone but came in a beat up old box with no protection

I pd 519.00 it came in only in priority pop bag and thin generic box not phone size.too big phone sliding around.screen was dinged up. Unacceptable! 2nd one the same. Not sure who's sending them but for price if rather go new. I went with new iphone se 256gig about same cost. Forget their used deals.too risky. Plus restocking if u take it home. Rip off!!!

So far it's been good My daughter just got the phone for Christmas

I bought this iphone for my wife, she loves it even though it was reimbursed.

My phone's touchscreen completely stopped working exactly one day after the 90 warranty. Do not buy iphone X; the model has an issue with the touchscreen (https://support.apple.com/iphone-x-display-module-replacement-program). I spent over $400 dollars for a phone that only worked for 3 months. And Best Buy did not want to help me :(

Good enough to upgrade for a used iem. Item came in good shape.

The odd iPhone, one of my favorite iPhone designs.

Best Buy - you definitely are the best buy! I only purchase my products from your business because I know they are quality products. Thank you for helping make my granddaughter's Christmas the best ever!

The phone works. Satisfied. The phone works. Satisfied.

Very happy with the purchase of a pre-owned Apple iPhone X 256GB (unlocked). So far, after a few weeks of use it is doing it's job--letting me make phone calls!

Battery Health was unsatisfactory as well as phone condition barely usable then the fact that I had to occur a $45 restocking fee for a phone that wasn’t up to standard that I thought I would enjoy but no.

I bought this phone for my son due to his other phone was stolen. He really enjoys the this phone. It’s faster, the picture quality is amazing, and he loves the Face ID.

You sold me a phone with a bad battery. I had to go to the Apple Store and have a new one installed. It cost me another $60+

Perfect phone for my young grandson. This is a great starter phone. It does everything he needs it to. I purchased it for him to communicate with him. Of course, he also uses it to play games and videos.

Bestbuy You are a liar，I just bought this iphone about 20 days that iphone have been brokened， and the listing write 90-day warranty is a joke，because u can not use this warranty，if the iphone broken you must pay 200+ to fix it.DON'T BUY IT!! DON'T BUY IT!! DON'T BUY IT!!

Bought this for my boss for his birthday and he told me that its the first upgrade of his phone in many, many years. There were tears in his eyes when he said this, so im assuming that he was pleased with my purchase