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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,077 reviews
  • Rated 5 out of 5 stars

    iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product… worth purchasing. So far no problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone works great. Easy to set up. Definitely recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Finicky charging port

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really, overall, the refurbished phone works great. All iPhones last forever. However, with the 14-day return policy, refurbished phones can work just fine and then show issues. With this one, the charging port is finicky, at best. I noticed its flaw right off the bat, but it wasn’t bad. Now, when I hit a tiny bump in the road, my phone stops playing music. When I shift in my bed, my phone lights up. New cords, old cords, it’s all the same. What a headache. BE CAREFUL shelling out money for a refurbished phone, even if you buy it from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like I hoped it would. I am happy with the phone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Michaels review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at a good value. iPhone was a Christmas product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone X review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome phone love the upgrade. No complications.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked less than 1 month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought we were getting a good deal, the reviews were good. But less than 1 month the face recognition stopped working and evidently that cannot be fixed. Luckily I had purchased the Geek Squad Protection.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ………………………………………………………………………………………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saved money and it's been good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. So far been working beautifully!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent purchase He loves it!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great bargain and a great purchase. My husband loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone Work Excellent. Thank you BestBuy Team and BestBuy.com

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would rate 5 stars but delivery took longer than usual.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition at a great price. No scratches or anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ohone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok but not like the one I had. I have to learn to like it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t care the condition of the item you’re buying. The phone worked fine the battery life was so bad the apple store didn’t get how they could even resale the phone in that condition. Long story short Best Buy would not take care of the battery issue and was rude and said I could just return it. I went to apple and got the battery replaced. Thankfully that’s all that was wrong with it! But why buy a phone that you’ll have to pay money to fix as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Preowned in excellent condition

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like New Excellent condition to be a pre-owned iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had phone for a few days, not sure about the long term prognosis

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone X Is an excellent phone my wife loves it thank you very much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchased this phone and so far he is very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best iPhone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone and all the features it has. Perfect

    I would recommend this to a friend