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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,077 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Phone turns off randomly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using it for almost 1 month the phone started to turn off by itself when it was on low battery. I have to charge it & wait a while for it to turn back on. While using the phone on mow battery it completely shuts off

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not top of the line of Nokia or anything even close but it gets the job done. Basic android phone fine display comes with case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked good... used for a while .. I'd give it two thumbs up:-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect size

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I purchased for my mom very solid and simple phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great surprise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal! My daughter was super excited and loves it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    So unhappy and super sad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone in September and by November it was not working I took it to the geek squad and they said it wasn’t pulling power and then I would have to purchase a whole new phone and there was no warranty or anything on the phone they’re not gonna be able to replace it even though it is the devices fault

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soot is working fine. Need time to learn iPhone as I have always used androids. Hearing aids work much better with this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and fast delivery from Best buy! I bought it to replace my Dad’s old iphone and he fell in love as soon as he go it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone x review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Purchased refurbished phone. No problems, like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X Review // Employee Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product. Love it. Also give the employee who helped me out props. W her. She rocks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new cellphone, where I went was Best Buy for where I usually buy my electronic devices. Friendly staff, helpful and glad to see you if you buy anything or not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone worth the purchase haven’t had any problems with it what do ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Pick Up

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG, i was nervous to get a pre-owned phone but the quality is amazing and it's been working perfectly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poorly working phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work well. Very inconsistent. Thinking of returning it and shopping elsewhere.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Recently purchased a chrome book and iPhone, so we have made several trips to the bastrop store and all the employees were very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dirty and scratched a lot but works.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you wondered what "preowned" meant for sure then expect no cleaning and lots of scratches. Way over priced for what i got but it does work. All the sides have major scratches but the screen and back isn't scratched. Battery is so so and doesnt last the whole day so its not been replaced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it ........... ......................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pick up and well organized store. Thr item is available upon pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent conditions

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product I bought was described as preowned, so I expected at least some cosmetic damage. The device did not have any, It was clean and looked like new.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were minor scratches but overall ok. The only thing that came with the phone was the charger.

    I would recommend this to a friend