Customer Ratings & Reviews

Very happy with the purchase of a pre-owned Apple iPhone X 256GB (unlocked). So far, after a few weeks of use it is doing it's job--letting me make phone calls!

Battery Health was unsatisfactory as well as phone condition barely usable then the fact that I had to occur a $45 restocking fee for a phone that wasn’t up to standard that I thought I would enjoy but no.

Bought this for my daughter for her birthday!!! She loves it!!!

I purchased this as a replacement phone for my Mom and it was a big jump as her last phone was a iphone 6. I was concerned as the methodology has changed. She adapted quickly and loves it. The extra memory has been wonderful.

I purchased this preowned iPhone X and so far it's working fine for me. It's a bit of an adjustment for me from my iPhone 7 since on the X there's no home button and the wireless button you have to swipe from the top right corner, but you'll get used to it after some time.

Great deal at an affordable price. Best Buy (Jake) saved the day when my phone was destroyed and I needed to replace with another I-phone. Jake provided me with an option that suited my budget and timeline.

The iPhone X works fine except one thingThe Earpiece doesn’t work well have to use speakerphone to talk I like to hear my own conversation no one else needs to hear it!!!!

Screen dued only after two months. Not worth the price point after that.

No scratches or dings just had an 89% battery life

I am returning this phone. I bought it as a xmas present and even waitress for it till January 7th when it arrived. When opened yesterday and tried to switch to it, the speaker doesn’t even work right. And there are a scratches on the front screen and on the sides. I will be returning in to the store next week on the 19th since last day to return it is on 20th. Not happy with the product at all

This shopping experience was like no other I have had at Best Buy! I told the sales lady I wanted a iphone 11 bc I had heard good things about it. She said she had liked her iphone11, so I know she understood what I wanted. She ordered it from Orland. When I picked it up & expected Geek Squad to transfer data to it, I was told to go to Apple to have that done. When the Apple agent was working on it, he asked where I had bought it and told me to take it back. The screen was separating from the body of the phone probably bc of a swollen battery pushing on it. I went back to Orland, got a different phoneX. Went back to Apple to have the data transfer completed. After getting it home, I looked at the 'about' section and found it was an iphone X, not an iphone 11as I had asked for! Again I had to go back to Orland and they had to order an iphone 11. I had to pick that up in Homewood! Then found they had made my appt to have the data transfer in Tinley, my home store! The transfer was finally made and I have an iphone 11! What an experience!

My son loves it. The picture quality is amazing. I would definitely recommend this phone.

We always try and get Kyle to help us with our purchases. HE HAS WORKED AT THE Oxford Alabama store for several years and has always been very helpful and courteous. We trust him to be truthful and helpful.

It definitely has issues. I can’t trust it to not change prompts,. Or to follow what I want .

Definitely disappointed in this purchase. For this phone to be $500 dollars after tax and you cant even send me one that has more than 80% battery capacity. For the price i paid I understand its a used phone but it should be atleast near 90% not ready to be replaced already. Other than that the phone seems alright. Just dies really fast from the moment i got it.

Phone is a little slow but for the price it is what it is baby

This I'd say is a downer....traded my phone in for this one didn'tget a penny out of it...!!Order Summary Product Total: $299.99 Charges Shipping: FREE Sales Tax, Fees & Surcharges: $18.75 Trade-In Value: Applied at trade-in Order Total $318.74 Return Credit -$0.00

We like the phone there are a few issues when calling it doesnt allow you to hear the other person and the speaker has a loose equipment you can hear it rolling around in there.

Great phone at a great price! My grandson was very grateful to receive his new upgrade iPhone it hasn’t stopped talking about it since he received it for being a straight a student in his seventh grade year

This used iPhone works well except for the used battery. I did not realize that the battery needed to be replaced until I had taken the iPhone home with me. I assumed that Best Buy would have refurbished this iPhone before offering it for sale.