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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,077 reviews
  • Rated 5 out of 5 stars

    Still great apple products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for people that switched from android to iPhone battery life it’s amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can trust best but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. The people at bestbuy in st matthews go above and beyond. Best device in Louisville

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery and power issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had the phone for a week or 2 and it will not turn on there is a battery issue, will not charge, (I do not have pic but I do have video showing the operation of the phone)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone is in good shape

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came as shown in picture, my mom loved it. Now we giving it to my brother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was great, just would not activate on Sprint system with T-Mobile

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good……………………………………………………………………………………………………. …

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Camera could’ve been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not what I expected Didn’t come in Apple box Looks like fake phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The charger is not apple brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger is NOT apple brand and litle scratches on the glass, price too high

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly going backwards wasn’t bad at all just camera is a downer to this phone. Great quality for being used

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Aight

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the phone is in good and all, but there was 2 problems with it. 1.when someone calls me I can’t hear and I tried fixing it with the settings but nothing 2. One of the speakers isn’t working so I can’t hear so much when it’s ringing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for a friend and she loves the phone. Says it works really good and loves that it has a lot of memory space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to purchase! And I am getting the most out of shopping at bestbuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deals in used iphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned an iPhone X and wanted to buy another one, certified used was perfect

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor battery health

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery health is at 71% and the phone will not hold a charge. Battery goes dead after about 6 hours. This phone was purchased as reconditioned, but I would think a new battery would be part of the reconditioning.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good bought phone for grandaughter who phone broke sunday.it nice you have a ace to go to in a pinch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone call me and I’ll text y’all when I can pick y’all I’ll call y’all back safe I’ll text y’all and see y’all in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t waste your time on a new one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like it was new out the box. No flaws, brand new battery and new charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent iPhone X

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great. I saw other reviews and was apprehensive to buy a preowned cell phone from Best Buy. I have not been disappointed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and nice but it has some small faults but I’m ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with used iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early Xmas present for my wife. Arrived as promised, easy to transfer apps, etc., from old phone. Product was as advertised.

    I would recommend this to a friend