Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,077 reviews
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Don’t Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone does not work. It will not work on other Carriers, Took phone to T-mobile, Geek squad and apple, don’t waste your money buying one of these, I am filing a lawsuit against Best Buy for selling me a bogus phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone works but!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the phone and it was filthy. It was dirty everywhere. It was also very warn and beat up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pick up and well organized store. Thr item is available upon pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it ........... ......................

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Check phone in person before purchasing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my phone right after I set it up and saw that the battery condition was already at 76%. The phone was in mint condition and works fine but at this price I expected the battery to be in better condition. I wouldn’t buy pre-owned without first checking the phone in-person.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A Good Phone

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a quality phone, that can download the latest apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased Customer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new cellphone, and your team came up with the perfect solution. Very content with experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talkable

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is just right.signal in my area is very low sometimes just one bar,this phone has at least three bars at any time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Birthday, Joanie

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone and I love that I didn’t even have to go into the store. I ordered online and received my items in 2 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Conditioned as advertised when I purchased it at the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my teen just in case ahe loses the ohone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great upgrade, I’ve had the iPhone 3 for a long time and expect the same out of the X

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wow

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great people I mean it they help and do their job well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone x

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is handy and all the functions are working properly. No issues with the battery. I love it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TO MUCH FOR USED PHONE AND NO WARRANTY.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PHONE DEFECTIVE, CALL TO EXCHANGE AND TOLD ME NO WARRANTY. YOU ONLY GIVE 15 DAYS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Consider the alternatives

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this used and when it came in I noticed some pretty deep scratches on the glass, suffice to say I was annoyed. But powered on the screen still looked great, and I could not afford to go without a phone, so I let it ride. Within 3 months the Bluetooth functionality stopped working completely. Pretty important as I wear an apple watch, use airpods (there is no headphone jack), and stream music on my commutes. Now I'm tearing apart my house trying to find the box with the warranty information. Hate to see it folks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Deep screen scratches

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item worked perfectly but arrived with very deep scratches. I understand it's a refurbished phones but I have purchased them before and it's definitely the worst condition I've ever received...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Iphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was send without manual, and with scratch’s in the left side

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved his phone very happy with the purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Unnecessary hype

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t really understand the hype I can do more with my dual screen android

    No, I would not recommend this to a friend