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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,077 reviews
  • Rated 5 out of 5 stars

    Nice assistance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone and the Best Buy tech fixed me up! I'm so grateful for his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, bought this phone for my daughter for Christmas and so far no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly; geek squad was extremely helpful transporting data from my old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I can hear on my iPhone X. I could not be more thankful my boss bou this phone

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Buy new not refurbished or renewed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with this phone being “restored” it had so much ware on it you couldn’t make out the color. The screen had several scratches. It was not compatible with TMobile

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I enjoy the phone and the watch, it’s my first apple product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First phone for my grandson, I wanted to get the best so he probably will be playing tons of games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could of Ben in a real box’s

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box’s that it came in was all crushed the phone has Scratches on the sides was not Mentioned and descriptions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Included charger and cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X … works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic phone for my teenage son. Used to Apple products so this was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loved it and she is very happy to have it. As well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came on time. Everything was perfect and my sister loved it !!! No problems with it at all. Fully satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent great phone will definitely recommend or buy another if needed saved money. Needed to buy a phone for my brother right away and I was able to get it that same day so happy with the service.

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    A

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No me gustó venía súper rayado y ejbl descripción decía sin detalles

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase. Refurbished and for my daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works okay no problems yet Meant to get the XR

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    BROKEN 4 Months Later

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone lasted 4 months and screen died. Of course there is only a 90 day warranty. I should have flushed my money down the toilet...will never buy a used phone from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT buy pre-owned or refurbished from Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with Best Buy. I purchased a pre-owned supposedly quality checked phone, and it was glitchy from the get go. We figured it was a wireless carrier issue so we spent time trying to figure that out. Thought that issue was fixed and then less than 3 months of owning it, the screen is now unresponsive. Basically I paid $350 for 3 months' use of a phone. BB won't do anything to help. They have horrible customer service and won't stand behind their refurbished items. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade for someone who isn’t big into technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There weren’t any issues, glitches or dents. Shipping was on time as well & quick!

    I would recommend this to a friend