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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,077 reviews
  • Rated 3 out of 5 stars

    iPhone x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and nice but it has some small faults but I’m ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with used iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early Xmas present for my wife. Arrived as promised, easy to transfer apps, etc., from old phone. Product was as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone. The sound was a bit iffy, but after carful cleaning with a q-tip, the problem was solved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t waste your time on a new one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like it was new out the box. No flaws, brand new battery and new charger.

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Refurbished phone didn't last

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having it for a month the phone stopped working, right after return period. Do not buy these. They don't qualify for Applecare either. So now I'm stuck with a dead phone. Phone also arrived with scratches on the screen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished Classic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A MAJOR step up from my old phone; more space, fewer to no battery issues, that's all you need

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Faulty Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device I got had a serial number that apple had discarded due to the phone having a crack in the screen. Best Buy should not have even sold it. No one would fix the screen due to the serial number being replaced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer iphone7 bigger screen. Speed difference not noticeable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for a teen, get a nice case and should last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technology

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good working ohone. Great technique for all technology needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great quality, and overall very satisfied with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RRLR

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. I was able to transfer most of my information from my old phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. Customer service at the Natick store is incredible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished products are okay to buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the refurbished IPhone 10 for a couple weeks and have had no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone X Excellent tech!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Apple iPhone X not that wide and big, fits in any pocket! Excellent tech for the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item delivered. It time longer time and was going back and forth, until it was delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice assistance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone and the Best Buy tech fixed me up! I'm so grateful for his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I can hear on my iPhone X. I could not be more thankful my boss bou this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could of Ben in a real box’s

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box’s that it came in was all crushed the phone has Scratches on the sides was not Mentioned and descriptions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it to use as an spare phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Provide an excellent service and lots of options to watch!

    I would recommend this to a friend