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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,077 reviews
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First phone for my grandson, I wanted to get the best so he probably will be playing tons of games

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Buy new not refurbished or renewed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with this phone being “restored” it had so much ware on it you couldn’t make out the color. The screen had several scratches. It was not compatible with TMobile

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheating problem badddddddddddd……………………………………….

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    Iphone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is overheating baddddddddddddddddddddddddddd

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X … works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic phone for my teenage son. Used to Apple products so this was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone for the price. Included charger and cable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BROKEN 4 Months Later

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone lasted 4 months and screen died. Of course there is only a 90 day warranty. I should have flushed my money down the toilet...will never buy a used phone from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase. Refurbished and for my daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent great phone will definitely recommend or buy another if needed saved money. Needed to buy a phone for my brother right away and I was able to get it that same day so happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice upgrade for someone who isn’t big into technology.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT buy pre-owned or refurbished from Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience with Best Buy. I purchased a pre-owned supposedly quality checked phone, and it was glitchy from the get go. We figured it was a wireless carrier issue so we spent time trying to figure that out. Thought that issue was fixed and then less than 3 months of owning it, the screen is now unresponsive. Basically I paid $350 for 3 months' use of a phone. BB won't do anything to help. They have horrible customer service and won't stand behind their refurbished items. Buyer beware.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bought new cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store and clerk helped me out and took care of all my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a new phone so I just ordered This one it’s onlock could use it on any carrier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this iPhone and had to return it because the shipping was delayed but I guess is a good iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best iPhone ever made

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For preowned phone works up pretty good when you’re on a budget

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IPHONEX

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase, glad I got my hands on it and it came with an amazing deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say that will not be obvious already. iPhone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work right when setting it up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it was refurbished but it should have been checked before selling it to a customer. Had to be returned as screens going back and forth and randomly dialed people. Was garbage.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy refurbished phones from best buy. Mine does not work after only 3 weeks which means I can’t return it now. Waste of money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone X

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little nervous but the phone is actually really nice.

    I would recommend this to a friend