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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,077 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good phone, good battery life, wish it had come with an earphone, but good phone

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iphone 10

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is ok but the battery drains too quickly. I will be returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buy again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description of how much memory was not what I got. That was the whole draw of me coming down to buy a refurbished phone which I normally don’t do. The phone was in OK working condition, but I end up having to upgrade and buy a whole new phone within a year.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Return phone, was not unlocked and it had lots of scratches on screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I was looking for!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for! Love the picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Value, Fast Delivery Good Value, Fast Delivery, Good Value Fast Delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is amazing, i hope it works as welk. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my IPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone is a very good quality, reliable and the best investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good decision buying it from best buy. Great purchase for good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it like it enjoy it ... the face recognition is amazing, really nice phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Replacement Phone!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, on-time delivery!! Great package tracking method and updates!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    seems like new!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the pclage arrived earlier than expected. would definitely recommend this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone X

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and easy to set up, everything is in good condition

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    Horrible Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was overheating and charger never worked. Why pay for restocking fee when phone never worked correctly. 0 STARS.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in on time and perfect condition. I do recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone lasted less than year before it started having software issues. They did not warranty it. I will never purchase a refurbished phone from Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT Buy these refurbished phones. Mine fell apart after 21 days of use and because it was outside their 15 day phone return window they refused to stand by it. This phone literally came apart in my hands. Don't use them, everyone who has seen the phone says - "that doesn't happen".. their repair center clearly doesn't refurbish phones correctly. I'm out $450 for nothing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 1 out of 5 stars

    bad phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    horrible phone gps no good its overheating display lags and also phone will also freeze randomly

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone battery were not good,and packed in a very bad package

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for price - was a gift for mom and she loved it.

    I would recommend this to a friend