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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,077 reviews
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best deal. Very fast delivery. Can’t get better than that!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Sold defective phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold me a phone with a bad battery, so I had to take it to an Apple store to have it replaced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Camera and speed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Face recognition works really well to access to phone and apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone just way to expensive. Not that much of a upgrade.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very unhappy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with my purchase. Usually, Best Buy is my go-to store for everything electronic. I bought a refurbished unlocked phone for my business and when I took it to t-mobile, it was not unlocked. The return process however was very easy and I did get my funds returned. It’s my time I can’t get back that I had an issue with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    50/50 chance it’s going to be defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone came, it was good quality but never turned on at all. I tried charging it for 30 minutes. As you know if a phone isn’t on the first time that means something is already wrong with it. Nothing was wrong with the charged and it didn’t show that it was charging.I wouldn’t recommend buying this phone because there’s a 50/50 chance that something is going to be wrong with it. If you do decide to buy careful with the package because it’s probably going to be defective and you might need to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchases love my phone ,,,,,,,,,,,,,,,,

    I would recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Broke iPhone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Phone Broke The Screen Went Black 3 Day After The 14 day warranty Was Up .. literally 17 days The Phone Worked

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Pre owned never again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died after 4 mouth I will never buy a pre owned again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not functional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen has already stopped working. I have had this phone for less than 2 weeks

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    L

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of screen was coming off had to buy a pixel 7 pro

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery health

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the pre owned phone I bought it’s battery’s health is at 87% I dont think it should be like that

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sold a phone that disallows Face recognition, bad charger port and a glitched screen once it hits 20 percent.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Don’t get this

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and in the same day the phone shut off and and won’t turn back on no matter what I do

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Locked device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIM card unable to work on the phone. Everything else is fine

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my daughter after losing her iPhone plus 11, she said that this one is better that the 11.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t do it! My husband rarely used this phone because it was his second phone for work. It rarely left the house. After 30 days the phone completely died. It has some circuit issue.I should have read the reviews.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t slide to turn off phone. Some letters on the keyboard didn’t work and battery was under 77%

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A lemon

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this phone in September for my sister to use in Central America where she lives. Unfortunately, we are now in February and the phone has completely died. This is supposed to be a refurbished phone and unfortunately it did not last very long and paid a lot of money I recommend purchasing a brand new phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can’t hear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear speaker is extremely quiet. I have to put the phone on speaker just to hear incoming calls.

    No, I would not recommend this to a friend