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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,077 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery not good please check the battery when buy from best buy specially with in 14 days thanks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great and looks great! In great condition. It was delayed a few days on shipping.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pre Owned.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the phone there are a few issues when calling it doesnt allow you to hear the other person and the speaker has a loose equipment you can hear it rolling around in there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this around June 20, 2021. The phone was usable until you make a call. I tested this with a friend and we hear a loud radio noise when we are speaking to the phone. So basically the receiver of the call cannot understand what we're saying to the mic. This in my opinion renders the phone useless. Setup the phone - June 30 Returned the phone to best buy - July 2

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Shuts off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone keeps turning off and on. Even when fully charged. It will turn off overnight

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. The phone is in great shape and looks unused. It looks great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It says title is optional but won’t let you submit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why can’t cash customers get any kind of deal. . Very unhappy about this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken ear speaker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this phone for two months exactly tomorrow. The ear speaker sounds muffled and like it is blown. You can’t hear unless it is on speaker! So hopefully I can take it back in and they figure something out about it! Very disappointed, should just brought a brand new one!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    pre-owned = poor battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was the battery on this pre-owned phone. It didn't hold a charge.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Cellphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cellphone was a bad purchase cause have a problem in the battery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    rip off i will never shop best but again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this at best buy and it would not connect to do updates and was completely inoperable and then bringing it back after confirming with the Apple Store at Arden Fair Maill that the prodct was in fact defective. They charged a restocking fee as if to sell to another customer of $49.00

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone.and it cost low price. Bought it used and it worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very Poor Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for an unlocked iPhone and was happy to have found this one locally. Was disappointed after a setting it up. There may gave been a short in the phone. When pressing buttons it would auto type whole sentences. Could not return it, missed the return by date while out of town for the holidays.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase on 08/11, received on 08/17 and… the screen went out on 09/03/2021 which sucks because the return period ended Aug 30, 2021. While I know I was purchasing a used iPhone, I was expecting some sort of durability and 17 days was not worth $400.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone broke rapidly and warranty confusing at best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone's speaker (or sound) stopped working after 6-7 weeks. Best Buy sent us to Apple, but Apple said the phone had been repaired with non-Apple parts and they wouldn't work on it. Still trying to figure out if the 90 day (12 week) warranty means anything.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good refurbished phone at a very reasonable price

    I would recommend this to a friend
  • Cons mentioned:
    Screen

    Rated 1 out of 5 stars

    Phone glitched

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitched a lot and half of the screen didn’t work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product, no issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No scratches or blemishes. Almost brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No scratches or blemishes. Almost brand new.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pure Garbage, actually we had to return. upon receiving it was broken

    No, I would not recommend this to a friend