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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,077 reviews
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Broken screen!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item because screen was broken. If you see it for sale- do not buy!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry but I really Thought I bought this phone in flea market.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery stinks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within a month I was already having issues with the battery not staying charged and not charging to its full capacity. will have to make a return trip to the store to see if we have any options besides me carrying an additional battery pack at all times

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Touch unresponsive

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch screen became unresponsive within a month. It’s glitching.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Didn’t service before sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one i got had a dirty charge port. Referb quality is questionable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for lower cost new to you iPhone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in great shape, downloaded info off of other phone, so far everything works like it’s supposed to.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fine phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of a old phone by now. worked fine until i broke it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery died fast. Phone only lasts 40 days. Don’t recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery not good please check the battery when buy from best buy specially with in 14 days thanks

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    iPhone X Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone back in June, and there have been no problems with the phone since the purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to activate despite description saying otherwise. Mobile provider states phone is either defective or stolen. Had a hard time returning product until I spoke to the right person. He was very helpful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lemon phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this around June 20, 2021. The phone was usable until you make a call. I tested this with a friend and we hear a loud radio noise when we are speaking to the phone. So basically the receiver of the call cannot understand what we're saying to the mic. This in my opinion renders the phone useless. Setup the phone - June 30 Returned the phone to best buy - July 2

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad conditions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezing and stuck all the time ,,,I’m not happy I’m not recommend to anyone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery condition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said that the iPhone is in good health and good battery condition, but i buy 3 and all of them had less than 80% battery condition. I think that this is not good health.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great and looks great! In great condition. It was delayed a few days on shipping.

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Shuts off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone keeps turning off and on. Even when fully charged. It will turn off overnight

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Iphone X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. The phone is in great shape and looks unused. It looks great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It says title is optional but won’t let you submit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why can’t cash customers get any kind of deal. . Very unhappy about this.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Cellphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cellphone was a bad purchase cause have a problem in the battery

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    rip off i will never shop best but again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought this at best buy and it would not connect to do updates and was completely inoperable and then bringing it back after confirming with the Apple Store at Arden Fair Maill that the prodct was in fact defective. They charged a restocking fee as if to sell to another customer of $49.00

    No, I would not recommend this to a friend