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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,077 reviews
  • Rated 1 out of 5 stars

    Would not recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase on 08/11, received on 08/17 and… the screen went out on 09/03/2021 which sucks because the return period ended Aug 30, 2021. While I know I was purchasing a used iPhone, I was expecting some sort of durability and 17 days was not worth $400.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phones eventually gave issues. The phones worked when they wanted.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone.and it cost low price. Bought it used and it worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Phone glitched

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitched a lot and half of the screen didn’t work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good refurbished phone at a very reasonable price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pure Garbage, actually we had to return. upon receiving it was broken

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is not a completely unlocked model as listed. I was given two GSM only models, one ATT and the other was an international model. Had to return both because GSM is not compatible with Sprint/T-Mobile

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong item & subpar for preowned at premium price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong color-item delivered. This item was not cheap but the components and packaging were junk. I will not revisit any preowned items with this company. At very least huge inconvenience which they will never make up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No scratches or blemishes. Almost brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Great product, no issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No scratches or blemishes. Almost brand new.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    IPhone scratched

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IPhone is scratched on the bottom and all over screen

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unusable phone (and arrived late)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did the phone arrive 3 days late, it arrived locked and unusable. Was not able to activate with tmobile as they said the phone was not in their system. Complete waste of time. DO NOT RECCOMEND best buy for any used phone purchases, as they are HIGHLY NEGLIGENT and will WASTE YOUR TIME.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Camara and flash didn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Camara and flash didn't work had to pay extra for fix

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, so couldn't ask for more than that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Locked preowned phone. Garbage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero stars. Bought a preowned Iphone X that was still locked from previous carrier. Could not be hooked up to new carrier. Terrible customer service, no resolution of our problem. Spent 2 hours on the phone with best buy, apple, and sprint. Best Buy sold us junk. DO NOT BUY PREOWNED FROM HERE.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not Like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is too expensive with the lease and the phone work slowly ...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad charging port

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did by a month ago but waited to give it my son for his birthday. Just took to activate and the charging port is lose and will not charge phone correctly. He is very dissappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality, wouldn’t accept SIM card from ATT, also would not even start charging with the cable that was included, poor quality of generic cable, Return credit not posted after 7 days after receiving the item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is giving me trouble. Messaging and calling has been a big issue and an older model that was used before didn't have this trouble.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never trust

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t do any comments because they sent me used phone. Items delivered with damage box and that box was not apple box it’s was opened already as well in that box I see just iPhone not any charger as well as air phone and also no instructions booklet

    No, I would not recommend this to a friend