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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,077 reviews
  • Rated 1 out of 5 stars

    Not payed in full.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Payed for this phone outright. I Put my SIM card in and my Phone plan tells me I owed $900 some Dollars still….

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Phone speaker not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I thought I am excited so voice quality is low. I ignored... but later i realize that it’s has defected. Sounds is too low can’t here if I am talking in mall or outside. Bad experience!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone Sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the phone would not hold the charger at all. As soon as I put it in, it would slide right out. i was extremely disappointed because I have to wait another two weeks for another one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy didn’t give yo me 10$ reward for this phone. They are lying last year many time. Lying lying lying…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone don’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone don’t work, don’t ring and the volume don’t work. I buy this phone for christmas to my granddaughter and I’m very disappointed that this phone don’t work. I tad that this phones are check before send it to the customer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone did not work when I got it it was already malfunctioning I thought it could just be a glitch but no it’s more than that and for the price it was not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Josh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They lied to me it is new while the phone was preowned. I was kissed when I found out from there website it was not what I paid for as a result I returned it . Don’t lie about what you are selling to the public.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished Phone did not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone didn't work. The antenna inside was broke and should have been checked before sending to a customer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase I received was a reported stolen phone then the second phone I received had cracks and scuffed sides . Probably won’t be making no more purchases with Best Buy again.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Phone is not working after a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone 1 month ago and now it won't turn on geek squad did a diagnostic and said the phone is perfectly fine and it was just the charger so i bought the exact charger from them they said it needed and still does not work i am very unsatisfied obviously

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    N/A

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The way it is on the Best Buy it’s not like when we use most of the parts not working. Not worth for the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cell phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is not satisfe because only 6 monhs. Service and anther no working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JUNK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PHONE WAS SCRATCHED!! NO WAY SHOULD OF THIS PHONE BEEN SOLD LIKE THIS. I RETURNED IT AND THEY CHARGED A $45 RESTOCKING FEE. I WILL NEVER EVER BUY ANYTHING FROM BEST BUY AGAIN.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy refurbished. Not worth it. Where can I send to get fixed. Audio quits in the middle of phone calls. Updated and reset, continues to do the same.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen frozen constantly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has a few issues and was definitely a refub. It froze constantly and was an utter nightmare i will not purchase again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son it has only been 4 months from the purchase date and the phone stopped working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy used Iphone from Best Buy. Had mine two months touch screen going out. Their warranty sucks. No coverage. Avoid them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone issue

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone was locked to be use out of the country’ have to pay to unlock’

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like it and it took so long to get it that I had to send my other phone back wish I didn’t have to keep it!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sold faulty product without replacement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product does not work, BestBuy sold a default product and refuses to replace the item, totally unprofessional

    No, I would not recommend this to a friend