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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 1077 reviews

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Rating by feature

  • Display Quality

    Rating 4.3 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 3.7 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers praise the excellent condition and impressive camera quality of the pre-owned iPhone X, also noting its reasonable price and ease of use. Many appreciate the phone's performance and sufficient storage. However, some customers reported issues with battery life and screen functionality, with a few mentioning scratches or overheating problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,077 of 1,077 reviews
  • Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very solid phone, great value for it's price. I would recommend it to anyone honestly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible. Like new doesn’t allow failing battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange it twice due to failing battery. Third one also had failing battery. I kept it and paid to replace it with a new battery. Epoch fail.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone, refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the purchase. I got what I expected and what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone seems like it cracks easy or it’s just me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, good value for the price and I would definitely recommend it to anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective Battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sold to me with a defective battery , couldnt return because i threw away the pre owned box (not original apple box)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Phone purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I love best buy services. Very helpful

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the camera quality is really bad. the battery life is very very bad. The sound is so bad that when someone calls you, you can't hear anything they say unless you turn on the speaker. It's bad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really wasnt aanything i didnt.like about the app

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery dies way to fast not even an he goes by when my phone has 5%

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery finish fast it turned off fast doesn’t last

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    broken

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    touch screen stopped working a month after purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Believe the bad reviews

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really didn’t want to believe the bad reviews on here because I needed a phone ASAP, but I’ve had mine a month and it keeps pulling this ghost touch nonsense on me, to the point that it’s unusable at times. They’re selling duds, and if you’re outside the measly 14-day return window, Best Buy won’t help you. Order elsewhere.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Came with 79% Battery Capacity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, I honestly expected the phone to have a new battery. Other than the 79% battery capacity, the phone was in great shape.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone had a software problem or something and I had to return the phone

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Damaged item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product arrived on time but has a screen bleed. Item was a Christmas gift so the defect wasn't identified within the return/exchange window. Money wasted.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was broken in many ways will never get anything from here again

    No, I would not recommend this to a friend